Parts Driver / Parts Counter - Full-time / Part-time

Summary: The Parts Driver delivers and picks up parts and equipment for the dealership while ensuring the delivery truck is in a clean and operable condition. Job Responsibilities: * Deliver and pick up parts as requested by Parts Manager * Load truck in such a way as to eliminate damage to sheet metal and other fragile parts * Organize schedule of deliveries to maximize efficiency and post schedule to make available for contact * Keep truck clean and neat and regularly check vehicle to keep in good running condition * Report any malfunctions of parts vehicle to Parts Manager immediately * Assist in keeping parts department & parts area clean * Make pick up and deliveries safely and call the shipping department from each pick up and delivery stop * Pick up only parts that have a purchase order on the invoice * Update delivery log after each delivery * Work with Parts Manager to identify potential clients and complete sales calls as determined by the Parts Manager * Perform all other duties as assigned * Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers * Adheres to all company policies, procedures and safety standards Summary: The Parts Counterperson sells parts to all available customers, over the counter, through the shop, or on the phone. Job Responsibilities: * Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job * Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements * Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job * Provide information regarding the associated cost of parts required on repair orders * Keep inventory control system and parts catalog up to date * Inform service personnel when back ordered or special order parts are received * Accept and follow through on lawful directions from supervisors * Be polite and friendly, greet customers promptly and deliver exceptional customer service * Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service * Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios * Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories * Work with multiple customers at once if needed while still providing individual customer satisfaction. * Keep customer mailing lists up to date * Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase * Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales * Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. * Be precise in all cash transactions, taking accurate credit card and cash payments for purchases. * In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor. * Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers. * Become proficient and familiar with computer systems necessary for parts and accessories management * Periodically carry out physical inventory of merchandise Requirements: * Must meet company's requirements for employment * Ability to read and comprehend instructions and information * Must have a valid driver's license * Ability to use computer and calculator * Ability to communicate well orally and in writing with customers, vendors and other contacts * Professional appearance Physical Demands and Working Conditions: * Required to move throughout the parts shelves all-day, reaching and climbing to obtain parts from inventory * Stand six to eight hours during * Must be able to lift up to seventy-five pounds * Must be able to climb at least two flights of stairs * Will be exposed to noise, dust and exhaust fumes, paint and other hazardous and non-hazardous materials * Ability to work in various working conditions both indoors and outdoors, including but not limited to extreme heat and/or cold, and rain * Ability to kneel, bend, and/or reach above the shoulders In return for your invaluable knowledge, skills, talent and ambition, Toyota of Orlando offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation. Toyota of Orlando is proud to be an Equal Opportunity Employer.