Shop Foreman / Dispatcher - Full-time / Part-time

SUMMARY: Ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction. BENEFITS: * Health & Dental * Disability and life insurance * 401k * Relocationpackage * Flexible work schedules * Paid training * Uniform reimbursement * Employee discounts for services, parts and vehicle purchases ESSENTIAL DUTIES: * Essential Duties include the following. Other duties may be assigned. * Recruits, hires, and motivates qualified service technicians. * Assists technicians in developing their skills. * Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. * Understands and ensures compliance with a manufacturer warranty and policy procedures. * Ensures that all department employees receive appropriate manufacturer training. * Conducts regular performance reviews for all technicians in accordance with dealership guidelines. * Ensures that all repairs are assigned to technicians in an equal and fair manner. * Provides technical support for technicians when necessary. * Ensures repairs are charged out correctly. * Checks progress of each repair order throughout the day. * Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. * Road tests vehicles to quality-check work performed. * Accounts for all documents; ensures that none are missing and all are processed correctly. * Establishes and maintains customer follow-up program to confirm satisfaction with the service experience. * Handles all customer complaints within 24 hours, informing other managers as appropriate. * Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, come back reports, warranty reports, telephone surveys, and monthly forecasts. * Monitors technicians' daily productivity reports and corresponding payroll records. * Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer. * Ensures the proper care, storage, and inventory of special tools. * Keeps abreast of new equipment and tools available and recommends purchases. * Fills in for service advisor and dispatcher when necessary. * Attends managers meetings as requested. * Strive for harmony and teamwork within the department and with all other departments. * Maintains safe work environment. * Maintains a professional appearance. Estabrook Motors Estabrook Motors has had the privilege of serving southern Mississippi since 1951. As a family owned and operated business earning the trust of our customers, our employees and our community is what drives us to be better. We enjoy a long-standing relationship with the Mississippi and Alabama communities we serve. We provide top of the line facilities and technology to our employees. We strive for, and frequently achieve, very high marks for Market Share, Customer Satisfaction and Customer Retention. We have won numerous awards from our manufacturers, including the President's Award. Those achievements are the result of a collective team effort - not any one person or department. Estabrook Motors is looking for an experienced Parts Counterperson to join our winning team. We provide hands-on training for our employees and seek to promote from within. If you are looking to grow and develop your service career, apply today!
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