Product Specialist

Herzog-Meier Automotive Group is a family-owned group serving the Beaverton and Portland areas. We have a passion and commitment to not only our customers but our employees as well. We are expanding and need motivated, driven individuals to join our team! As a member of our team, you will find anatmosphere of honesty, respect and courtesy from a 3rd-Generation family-owned business with deep roots in the local community. Our employees are focused on providing exceptional customer service, while maintaining the highest level of integrity at all times. What We Offer * Paid Time Off * Holiday Pay * Life Insurance * Medical / Dental / Vision * 401K with Profit Sharing * Employee Purchasing Program * Discounts on Parts and Service * Company Sponsored Events We are seeking a Product Specialist with an affinity for technology and passion for delivering exceptional customer service. Our dealership seeks individuals with creativity to provide world class customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available. The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization. Responsibilities: * Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase * Provides extensive and customer oriented product experience and explains complex features based on customers actual needs * Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution * Fully explains the application and benefits of vehicle features in both the sales and service environments * Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits, and potential shortcomings * Keeps clients abreast of new products, features, accessories, etc., and their benefits * Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process * Maintains high ethical standards and a professional appearance at all times Requirements: Achieving High Standards focuses on ensuring customer satisfaction, accomplishing results, getting details right, and displaying professionalism and integrity. Working Effectively with Others focuses on teamwork, listening, speaking, and writing effectively, and using these communication skills to influence customers to ask probing questions about potential problems and needs. Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts and multi-tasking. Managing Complexity focuses on planning and prioritizing, analyzing problems, and making decisions. Applying the Basics focuses on referencing written information, applying basic language and math skills, using computer and technical systems, tablet applications, completing forms, and learning new procedures. Understanding and Using Business Knowledge focuses on applying general sales knowledge and using knowledge of dealership operations.