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in Novato, CA

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Hours Full-time, Part-time
Location Novato, CA
Novato, California

About this job

We are looking for a Full-time front desk assistant that is willing to learn and grow in the company. We need someone who is a team player and willing to go above and beyond to give outstanding customer service and who is not afraid to make outbound calls. The Front Office Assistant is the first point of contact for potential Miracle-Ear customers. Because of this, it is crucial that all employees demonstrate professionalism by using a patient-centered approach of building trust, meeting needs, and delivering relevant solutions. In addition to providing smooth service and transitions for the customer, this position supports the sales staff by scheduling appointments and handling administrative processing and record keeping. Customer retention and prospecting calls are also an essential daily function of this position. Benefits: The success of the office is completely dependent on the effectiveness of this position. As a result, the amount of effort you give is directly related to the amount of money you can receive. In addition to an hourly rate, this position is also eligible for monthly bonuses and commissions based on the success of the office. We offer health, vision and dental insurance, 401k, paid vacation time, and a small private office. Experience with cold calling a plus Previous success in a high-volume phone sales or customer service role a plus Must be outgoing, positive, and willing to talk to strangers in groups and one on one General administrative and/or accounting experience Basic computer literacy, ability to accurately document and file patient records Believe in the mission of our company to listen to and assist those with hearing loss Most important requirement: You must conduct outbound follow up calls to patients, advertising leads, track marketing calls, and field inquiries from potential customers both on the phone and with walk-ins. Please do not apply if you are not comfortable with this. PAY STARTS AT 13 AN HOUR PLUS COMMISSION
Associated topics: business, disney, gerber, inside sales representative, insurance, insurance agent, market, marketing, telemarketer, telephone