Collections Specialist

Due to the rapid growth of our Government, Healthcare and Utilities clients, we are seeking motivated, goal-oriented candidates to join our call center team. As an Account Representative, you will use your strong ability to communicate to help our customers resolve their outstanding debts with our clients. Our Account Representatives use their ability to connect with customers over the phone to help them find the options that work best for them and provide them with a resolution that best fits their financial situation. In addition our Account Representatives must be great listeners, confident, dependable and have the unique ability to build trust with our customers over the phone.

• Use manual and automated dialing to contact delinquent account holders from across the country by telephone (averaging about 200 outbound calls a day)
• Request for payment of the outstanding balance in full or create alternative payment plans for the delinquent account holder, if they cannot pay the outstanding balance in full
• Negotiate with customers to arrive at the best resolution for the client and the company by using compassion, empathy and respect
• Process payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments
• Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans
• Toggling in and out of different client systems to locate customer accounts and document all collections activities
• Treat each call center team member courteously and help one another achieve your team s goals by being a professional and using strong work ethics
• Work a full-time schedule of four 8am 5pm shifts per week and one 11am 8pm late shift per week
• Two Saturday shifts (8am 12pm) per month are also required

Associated topics: accounts receivable, audit, bilingual, bill, collector, commercial, debt, loan, pay, revenue