Appliance Technician - Experienced - Dallas

Job DescriptionWe are looking for EXPERIENCED candidates with EXCEPTIONAL customer service.Here is what we are looking for

• Ability to Communicate - with customers, tech support, dispatch & routing, and management.
  • Experience - preferably 3+ years
  • Full Line Appliance Repair (sealed system, refrigeration, cooking, cleaning, laundry)
    • Refrigeration & Sealed Systems
      • Multi-Brand (Whirlpool, GE, Frigidaire, Samsung, LG)
        • High Customer Satisfaction
          • High First Time Completes
            • Low Recalls
              • Parts & truck organization
                • Make Decisions
                  • Work as a Team
                    • Basic Computer Skills
                      • Technical/Mechanical AptitudeWe are a leading service provider with the highest of quality of standards for repair and customer satisfaction. We are leading the way with technology for our customers that not only exceed their expectations, but also provide them the highest skilled professional service technicians and service experience possible.A typical day will include a dispatch from your home to customer locations in order to repair residential home appliances, process transactions related to the in-home repairs, collecting payment, issuing receipts, and electronically processing repair records, customer data, and technical information via a company issued tablet or laptop. We have a fully stocked warehouse with a huge inventory supported and fulfilled by the nation s two largest appliance parts distributors. We do in-office part pre-screens and pre-orders parts for the majority of calls run by our field technicians. We are paperless and all service orders and data are done electronically.Qualifications
                        • Must be able to pass pre-employment drug screen, criminal background check, and driver s license check
                          • Mechanical aptitude
                          • Must be enthusiastic and customer service focused
                            • Ability to read, write, and speak English (bi-lingual always a plus)
                              • Must be able to lift or maneuver 50 pounds and occasionally up to 125 pounds
                                • Pay based on experience
                                  • Full benefits package
                                    • Health insurance (50% paid by company for employee)
                                    • Dental insurance (50% paid by company for employee)
                                    • Vision insurance (50% paid by company for employee)
                                    • Health Savings Account (HSA) (company contributions)
                                    • Paid Time Off (vacation & sick)
                                    • Holidays paid
                                    • Bereavement Leave
                                    • Maternity/Paternity Leave
                                    • 401k with company match
                                    • Long Term Disability (100% paid by company)
                                    • Uniforms (company provided)
                                      • Vehicle (company provided)
                                        • Truck stock
                                          • Tablet or laptopCompany DescriptionGuinco Service was founded by Jeff Guinn in Fort Worth, Texas on April 15, 1997. We are a family owned and operated business that started out in a garage with Jeff as the sole technician. Over the years, our family has grown to over 70+ employees. Guinco, a Whirlpool Factory Certified Care Center, currently provides service to an area that spans the central Oklahoma and north Texas.We are nationally recognized as an elite servicer, as well as an authorized service company for many of today's leading brands in the home appliance industry. All of our service technicians are factory-trained to provide the highest quality service for our customers. All staff members attend classes and seminars on a regular basis to stay current and knowledgeable in order to provide the best service experience possible.At Guinco, the ultimate goal is to build quality customer relationships through satisfaction and loyalty. Our friendly customer service and knowledge is one of a kind and includes both a professional and a personal touch. We pride ourselves on old-fashioned, hands-on customer service methods and value the fact that the majority of our service calls come directly from customer referrals. We will always try our best to go above and beyond each customer's expectations.
                                            Associated topics: air conditioning, door, furniture, heating, home appliance, hotel, office, upholstery, room, ventilation