Collector II - Full-time / Part-time

LoanMe is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. Qualified candidates will support and promote a positive work atmosphere. Teamwork is essential to our success and we are looking for individuals that demonstrate caring, compassion and ability to get along with others.

Responsibilities

• Make outbound and receive inbound calls via an Auto Dialer or manual calling to gather or clarify information.
• Accurately document all information pertaining to accounts.
• Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationship, etc.
• Perform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (Skip-Tracing).
• Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.
• Review, process and verify accounts and account balances.
• Perform other duties as assigned.

Requirements

• Read, interpret and apply federal, state and local collection laws, rules, regulations and company policies and procedures.
• Interact with internal and external customers in a manner which shows sensitivity, tact and professionalism.
• Ability to negotiate with customers.
• Conduct every call according to the call model.
• Possess investigative techniques and processes to identify the true reason for delinquency to aid in one call resolution.
• Use basic math to solve problems.
• Communicate clearly, concisely and effectively both verbally and written.
• Listen to and understand information and ideas as presented both verbally and written.
• Ability to follow written and/or verbal instructions.
• Ability to adapt to change and work in a fast-paced environment.
• Minimum 3 year experience in unsecured or sub-prime debt collections is preferred.
• Skip-Tracing experience is a plus.
• Bi-lingual is a plus.
• Must be able to maintain a regular 8-hour shift five days per week either Monday-Friday or Thursday Monday, and 2-3 weekend days per month, in addition to a mandatory 10-hour shift on the last business day of the month. Should the last business day of the month fall on a weekend, the mandatory 10-hour shift will be worked on the last Friday of the month.
• Shifts may vary and are subject to change based on business needs.

Associated topics: account representative, bill, biller, commission, financial, legal, loan, loss, mortgage loan, overdue