Customer Service Agent - Full-time / Part-time

GAT is seeking dynamic individuals to join its team of aviation professionals.

GAT offers a wide range of employee benefits to include major medical, 401K Plan, Dental, and Vision coverage.

Classification: Variable Hour, Non-Exempt

Job Summary:

• Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints.
• Proficient use of a computer is needed as well as general customer assistance to passengers.
• This position requires working in a fast paced environment with time constraints to meet published departure goals.
• A professional and positive image must be consistently displayed by the employee.

Job Duties:

• Customer Service agents must report to work on a regular and timely basis.
• Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
• Must be able to announce both incoming and outbound flights.
• Handle cash, credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline closeout procedures.
• Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
• Able to stand and work in one location for up to four hours at a time.
• Work independently without direct supervision.

Requirements:

• Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.
• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
• Ability to read, fluently speak, and understand the English language.
• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
• Must be free of disqualifying crimes and able to pass a pre-employment drug test.
• Must have reliable transportation and able to work weekends, holidays, and days off.
• Other duties as assigned

GAT Airline Ground Support, is an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

GAT Airline Ground Support is a drug-free workplace and conducts a random drug test.Employment with GAT Airline Ground Support is contingent upon a clear driving record, 10-year criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Associated topics: agente de servicio al cliente, associate, call center, call center specialist, customer service, rep, service agent, service representative, system support, tsr