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in Dallas, TX
Customer Service Agent - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Dallas, TX Dallas, Texas |
About this job
GAT is seeking dynamic individuals to join its team of aviation professionals.
GAT offers a wide range of employee benefits to include major medical, 401K Plan, Dental, and Vision coverage.
Classification: Variable Hour, Non-Exempt
Job Summary:
GAT Airline Ground Support is a drug-free workplace and conducts a random drug test.Employment with GAT Airline Ground Support is contingent upon a clear driving record, 10-year criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Associated topics: agente de servicio al cliente, associate, call center, call center specialist, customer service, rep, service agent, service representative, system support, tsr
GAT offers a wide range of employee benefits to include major medical, 401K Plan, Dental, and Vision coverage.
Classification: Variable Hour, Non-Exempt
Job Summary:
- Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints.
- Proficient use of a computer is needed as well as general customer assistance to passengers.
- This position requires working in a fast paced environment with time constraints to meet published departure goals.
- A professional and positive image must be consistently displayed by the employee.
- Customer Service agents must report to work on a regular and timely basis.
- Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
- Must be able to announce both incoming and outbound flights.
- Handle cash, credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline closeout procedures.
- Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
- Able to stand and work in one location for up to four hours at a time.
- Work independently without direct supervision.
- Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
- Ability to read, fluently speak, and understand the English language.
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
- Must be free of disqualifying crimes and able to pass a pre-employment drug test.
- Must have reliable transportation and able to work weekends, holidays, and days off.
- Other duties as assigned
GAT Airline Ground Support is a drug-free workplace and conducts a random drug test.Employment with GAT Airline Ground Support is contingent upon a clear driving record, 10-year criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Associated topics: agente de servicio al cliente, associate, call center, call center specialist, customer service, rep, service agent, service representative, system support, tsr