BDC Call Center Representative - Full-time / Part-time

Answer inbound calls for 4 dealership locations and provide telephone support by connecting the caller to the appropriate person or department, scheduling or modifying service appointments, enter sales related calls. Work in close partnership with service advisors to provide appropriate information to the customer. Meet specified weekly targets and goals. Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude. Must have interpersonal skills to effectively communicate and feel comfortable learning and using scripts. Selected candidate will work Mon-Fri, alternating Sat, call center experience preferred. Hours: 11am - 8pm. This is a full time position. If resume is selected please be dressed and prepared for an interview. What We Offer: * Blue Cross Blue Shield health and dental * In the midst of building a brand-new facility with 18 service bays and a climate controlled shop * Average 150 new and used cars per month * Average 40 ROs per month * 401(k) with company match * Short and long term disability * Employee purchase and service discounts * Life insurance * Retention bonus opportunities * Closed on Sundays * Supportive and stable management team - 16 years of ongoing experience * Extensive training including online, classroom and CRM training
Associated topics: call center, call center representative, customer care representative, customer service representative, intern, internship, phone, system support, technical support, tsr