Automotive BDC Representative/Internet Sales Representative - Full-time / Part-time

Job Description Friendly Ford is hiring for a BDC/Internet Sales Rep. BDC/Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources. Job Responsibilities: * Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person) * Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance * Maintain an ongoing customer database to capture repeat business * Keep website up-to-date with vehicle specifications and availability * Schedule appointments with interested buyers for test drives and delivery of vehicles * Disclosing terms of sales with consumers and reviewing sales with dealership management Job Requirements Successful Friendly Ford BDC/Internet sales professionals have come from a variety of backgrounds. The ideal candidate has customer service background of some sort and will be a hard working professional with experience providing exceptional customer service and looking to make a career change, or a recent college graduate looking to pursue a career in sales. * Previous customer service experience * Previous call center and/or Internet sales experience a plus * Sales experience is a plus, NOT required * Requires strong communication skills in order to work most effectively with customers * Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-date * Excellent follow through and follow up skills What you can expect: * Industry competitive compensation & benefits * Sales training and support that will provide you with the skills you need. * An exciting product line that makes it easy to sell! * Professional work environment.
Associated topics: agent, agente de servicio al cliente, clerk, coordinator, customer care, customer service, customer service specialist, internship, service, tsr