Customer Service Agent (Phone) - Full-time / Part-time

GRAND OPENING COMING DECEMBER 2017! We are seeking a driven phone customer service agent to join our team! What We re Looking For Our brand new Lexus store is looking for ambitious, goal oriented individuals to join our team. No automotive experience required, but a plus. Call Center, Customer Service, and Retail Sales professionals looking for an opportunity to grow and develop your career apply here! What We Offer: * 401K * Paid Vacation * Health and Dental Insurance * Life Insurance * Short and Long term disability Everyday Learning - We are committed to our associates being in a role that is developmental, challenging, and personally fulfilling. This means that you might take on challenges you may not feel ready for, but have the full support of your manager and the Leadership Team to try, fail, learn, and try again. This makes development a core part of working at Lexus of Wesley Chapel and not something people only think about a couple times a year. Lexus Lease Subsidy - We provide our associates with additional recognition for achieving Master Certification by providing $400 a month toward the lease of a new or pre-owned Lexus! Flexible Scheduling App - We respect and trust our associates. We value your time in the workplace, and outside of it. Greater freedom means happier associates. Happier Associates create unforgettable customer experiences. Through our scheduling app, sign up for the times you want to work. We ll figure out the rest! Healthy Food Program - We believe our associates should be well fed and able to enjoy healthy and varied meals onsite. For the caffeine junkies, enjoy a cappuccino or latte at our coffee bar. The convenience of having food provided helps our team stay healthy and build relationships with fellow associates. Gym Membership - We want every associate to come to work with a healthy mind and a healthy body. That s why we reimburse 100% of membership fees to the Wellness Center at Florida Hospital Wesley Chapel. Responsibilities: * Manage a high volume of customer inquiries by phone, email, text, and chat * Be available to respond to all inquiries in a professional, well-spoken manner * Be a liaison between customers and the Sales department * Assist in implementing customer campaigns and marketing projects * Must be comfortable with computers programs and smart devices * Assist in generating reports and logs * Conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration * Check email and voicemail frequently and respond to inquiries immediately * Deliver inquiries/messages intended for other sales personnel and departments promptly Requirements: * Call center experience a plus * Dealership experience preferred but not required * Excellent phone, organizational, written, and oral skills * Ability to instantly build rapport with clients with a friendly but professional demeanor * Ability to follow instructions from the Concierge Director * Must have a valid driver s license * Positive Attitude * Good verbal and written communication skills * Self-motivation and self-sufficient * Proficiency with Microsoft Word, Excel, and Outlook * Drive to succeed customer expectations Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Experienced, Experienced Sales, Call Center, BDC, Business Development, Coordinator, Account Specialist
Associated topics: call center, client, csr, customer care, customer care representative, customer service representative, product support, service, technical support, telephone service representative