Help Desk POS Technical Support - Full-time / Part-time

We are Focus POS California, a local Irvine, California based and customer centric Hospitality Technology provider. Our busy team needs your help as a Help Desk Team Member to support end users remotely!

Our clients include single to multi-unit restaurants, bars, night clubs, coffee and specialty shops across the United States. A Help Desk Team Member should be a problem solver who can work independently to answer client questions or troubleshoot software/hardware issues in a mission critical business operation.

We work with point of sale hardware, hospitality point of sale software, SMB/enterprise networking, wireless infrastructure, 3rd party integrations (online ordering, web base reporting, etc.) and kitchen video systems.

Responsibilities include:

• Answer incoming level 1 help desk calls, e-mail and chat.
• Troubleshoot client issues until fully resolved.
• Remotely access client systems for training walkthroughs or issue resolution.
• Research and document technology and business solutions.
• On-site visits for hardware troubleshooting, replacement or installation.
• Document all tasks and client interactions in Salesforce.
• Participate in rotating scheduled on-call shifts.

Requirements:

• High School Diploma/GED.
• 2+ years help desk/field service experience.
• Excellent verbal and written communication skills.
• Reliable transportation.
• Time management skills.
• Proficient with Microsoft Office/Google Docs.
• Previous hospitality or point of sale experience is a plus but not required.

Associated topics: assist, desktop, patient, pc, support analyst, technical, technician i, technician iii, technician iv, technology