Sales Support Specialist - Full-time / Part-time

Job DescriptionSummaryFor over 40 years, Feizy has defined industry standards for captivating rug design and superior construction and now we re looking to add you to our family. Whether your style is classically elegant, chicly transitional or clean and contemporary, Feizy has the perfect foundation pieces to anchor your interior designs. Our brand spans impeccably crafted, one-of-a-kind fine rugs to fashion-forward, accessible floor coverings always on trend and available in hand knotted, hand tufted, hand woven and machine made constructions. Do you have what it takes?Feizy is looking for a Sales Support Specialist with a passion for detail and an ambition to grow with our company. Sales Support Specialist will assist in the collection and distribution of information, products and packaging instructions while aiding our expert sales team in bringing exciting new opportunities to our customers. This person must be detail oriented, highly motivated, and able to multi task in a fast-paced environment. They will be working directly with our sales team, purchasing department, design department, overseas factories, and directly with our customers. Operating frequently out of Microsoft Outlook, Excel, vendor portals, and verbal communication.Does that sound like you? If so, get ready: Our employees work hard to play hard, create solid opportunities to grow with the company and their careers, and enjoy competitive salaries and progressive benefits. Essential Functions

• Managing new client account set up while transitioning them through the process.
• Distributing new clients important operational information to the necessary departments
• Support the sales and design teams in creating customer accounts in the client database and maintaining updated client records
• Creating and maintaining a current catalog of running products per customer
• Working with customers to resolve any account related issues and questions
• Managing spreadsheet and portal based new product set ups
• Assists sales team and vendors with queries on pricing, material, lead times, and orders per customer while coordinating with design team
• Communicates with the factories to ensure that samples are properly ordered and received in a timely manner
• Facilitating product testing, and other customer specific requirements with overseas factories.
• Ensure various resources of the sales and design team are in place
• Corresponds with clients over the phone and via email in a timely manner
• Communicating all issues and escalations with Department ManagerReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies
  • Self Motivated
  • Adaptability
  • Energetic
  • Goal Oriented
  • Initiative
  • Organized
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Reliability - The trait of being dependable and trustworthy.
  • Innovative - Ability to look beyond the standard solutions.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Excellent time management skills
  • Great communication skills This Position has no supervisory responsibilitiesWork Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical Demands
    • This is largely a sedentary role
    • Ability to bend, lift, stoop for filing- 50% of the timePosition Type/Expected Hours of Work This is a full time position, non-commission paid.Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m.No travel is expected for this positionRequired Education and ExperienceHigh School Diploma or GED required.Some college/college degree preferred2 years of general office skills or related experience AAP/EEO StatementFeizy Import and Export Co., Ltd provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Feizy Import and Export Co., Ltd complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Feizy Import and Export Co., Ltd expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Feizy Import and Export Co., Ltd employees to perform their job duties may result in discipline up to and including discharge. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Company DescriptionAbout Feizy Import & ExportJohn Feizy founded Feizy Rugs over 40 years ago as a small retail rug store in Dallas, Texas, carrying only fine, hand knotted rugs. Following a family tradition of buying, selling and collecting Oriental rugs that spanned four generations, his goal was to expose the public to the beauty of a vanished world while enabling them to incorporate these incredible pieces of art into everyday living spaces. Traveling to the weaving capitals of the world, he hand-selected pieces for his inventory with the utmost care and an expert eye. It was not long before he had a loyal clientele of interior designers who came from near and far to patronize his store.
      Associated topics: client, deskside, information technology, information technology analyst, information technology support, network, systems administrator, technical, technician i, technician iii