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Identity Protection Specialist (Customer Service)
| Hours | Full-time, Part-time |
|---|---|
| Location | San Diego, CA San Diego, California |
About this job
We allappreciate superior customer service. Help us provide it to others. When youjoin our family of inbound call center representatives supporting a well-knownidentity monitoring company, We care for our employees who care for ourclients. When you join Phone Ware. We have been serving San Diego for 43 years.
Join our family in an enthusiastic work environment
Enjoy personal growth
Discover a whole new world of opportunity
What You'llNeed to Succeed:
Must be at least 18-years-of-age
High school diploma or equivalent required, Bachelor s degree ispreferred.
Typing 30 wpm
Ability to showcase maturity and empathy in active listening andunderstanding customer needs
Have competitive spirit
Be enthusiastic
Sales experience with proven success
Experience using Microsoft Office products
Tech savvy
6 - 12 months experience in a customer support environment ispreferred
Must show proof of at least a high school/GED (or higher educationallevel) diploma
Must be able to prove previous work verification (ask at interviewfor requirements)
As aCustomer Service Representative - you will:
Handle and respond to constant inbound phone calls via telephoneand occasional email inquiries
Maintain and promote a positive attitude while meetingproductivity goals
Provide feedback to management regarding necessary changes andupdates; including policies, upgrades, and customer care issues
Demonstrate the ability to create, add, edit and troubleshootwithin the client system
How PhoneWare Inc cares for you as you build your career at Phone Ware:
Competitive base hourly wage plus generous bonus structure
Comprehensive benefits package
Opportunity to further your career with our strong promotion fromwithin culture
Work with amazing team members and supervisors that embrace andlive the Phone Ware Mission & Values
Associated topics: associate, call center associate, client, client service, customer care specialist, customer service, rep, service, service agent, service specialist
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