Receptionist

GENERAL FUNCTION: Create exceptional value in the lives of our patients by delivering legendary patient service and ensuring all patients receives the highest quality of care. Enthusiastically satisfy patients all the time through exceptional service. MAJOR DUTIES AND RESPONSIBILITIES* Takes immediate and independent action when needed; suggests improvements; recommends solution to problems; does what is necessary without being prompted or reminded. * Is friendly, courteous and informative on the telephone at all times; schedules patient visits in an efficient manner. * Greets patients without delay (within 30 seconds) when they enter the office; shows urgency in providing the highest level of service to all patients and satisfying their needs. * Determines the reason for the patients visit and takes time to explain all required paperwork, tests, products and services as well as communicates the appropriate time frame. * Is attentive to details; reviews patient information carefully; shows patience and courtesy to indecisive or difficult to please patients; offers to track down answers to unfamiliar questions; consults with the Managing Doctor/Retail when necessary. * Performs work accurately and thoroughly despite time pressure and patient volume; identifies situations involving unsatisfied patients and acts quickly for resolution. * Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have. * Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses. * Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed. * Demonstrates knowledge of appointment book/scheduling procedures and computer operations/procedures. * Handles and files all patient records in an organized and efficient manner. * Places contact lens orders, processes shipments and properly submits invoices for payment. * Operates V2K terminal inputting patient and contact lens prescription information with accuracy and attention to detail. * Accurately operates V2K cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, COD=s, discounts, exchanges, insurance and coupons. * Takes pride in the appearance of the office and shows initiative in keeping the area clean, organized and professional looking. * Informs the Managing Doctor/Retail of potential safety opportunities (ie. Broken tiles, furniture, etc.) * Demonstrates safe work practices in the handling of contact lenses, office equipment, etc. * Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used appropriately. KNOWLEDGE AND SKILLS * Strong communicator and listener to patients and associates * Strong interpersonal skills (friendly, caring, patient) * Strong basic math skills (addition, subtraction, multiplication, division) * Sales skills * Knowledge of office merchandise * Familiarity with computers and calculators * Strong organizational skills EDUCATION * High School Graduate or equivalent EXPERIENCE * Previous experience in customer service, retail, or optical preferred. The incumbent or successful candidate must meet the position requirements above in order to perform the essential functions of this position and achieve the outcomes/results indicated in this position description. The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job