Assistant Service Manager - Full-time / Part-time

SUMMARY Pepe Auto Group has an opening for a process-driven, Assistant Service Manager. Our dealership offers an indoors drop-off area so you are never out in the elements. We provide the service team with the latest technology available. Support is offered at many levels withinour organization including a Business Development Center that s constantly looking for more ways to bring customers into the service drive, in-house marketing department that s ready to turn your marketing ideas into a reality. If you want long-term career stability with an organization that supports and challenges its employees, this is the place for you. WHAT WE OFFER: * Medical, dental, vision * Wellness program * 401K * Paid Time Off * Loyal customer database going back 45+ years * Training product, process and technology * Career growth RESPONSIBILITIES: * Ensure that customers receive prompt, courteous, and effective service * Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer * Assist in managing service advisors, valets, car washers, and drivers * Ensure customer has a positive dealership experience * Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled * Spend quality time building relationships with customers, vendors and OEM representatives REQUIREMENTS: * Automotive experience in a high volume, fast-paced, luxury store is required * Valid driver s license and clean driving record * Technical automotive knowledge * CDK experience preferred, not required, and must be adaptable to other technology * Excellent customer-service and communication skills * Demonstrated ability to manage others * Organized and friendly personality As our ideal candidates are technologically adept, we only accept online applications. Please apply below! ABOUT US Pepe Auto Group believes our success is attributed to our employees. Family-owned since 1968, we have continued to grow our business and culture while holding true to our values of honesty, integrity, and professionalism. At Pepe Auto Group, you can expect to work with the best. Our collaborative nature and mentorship capabilities have created a team of respectful and driven professionals. We believe in empowering our employees, which results in exceptional customer service. Our team of dedicated individuals encourages success amongst each of our members. We invest in our employees and promote from within often.
Associated topics: deli manager, floor manager, frontend, grocery store manager, kitchen manager, management, restaurant general manager, restaurant manager, restaurant operations, store manager