Service BDC Representative

Our Service BDC Reps interact with customers everyday by following up with customers over the phone after a Service Appointment, greeting customers as they enter the Service Drive and learn about how our team can best attend to your needs! You will also notify customers when they are due for service, appointment confirmations, and safety recall notifications. This is also a great place to start if you re looking for more experience that can lead to future customer-facing opportunities. Candidates with experience in customer service, retail sales, service or hospitality industries are encouraged to apply. RESPONSIBILITIES: * Greet customers as they arrive in our Service area * Answer initial questions from the customer * Set expectations for service appointments * Be the first and last impression of the dealership! * Responsible for making outbound sold and unsold follow-up calls to recent service department customers * Educate self on latest service &product offerings, including pricing * Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers * Handle all incoming internet email leads and internet phone leads * Be available to respond to email inquiries in a professional, well-spoken manner REQUIREMENTS: * Friendly and customer service focused!! * Reliable * Good verbal and written communication skills * Self-motivated and goal oriented * Professional, well-groomed personal appearance. * High school diploma or equivalent. * Valid in-state driver's license and automobile insurance. * Clean driving record
Associated topics: cajera, client, customer, customer service representative, deliver, delivering, retail associate, sales, sell, service representative