Nothing Bundt Cakes, San Marcos Bakery - Guest Service Representative Position

Nothing Bundt Cakes is a premium franchise bakery known for our mouth-watering, moist bundt cakes - Learn more about our products, services, culture and locations at www.NothingBundtCakes.com. Guest Service Representative (GSR) Position Bakery Location: 595 Grand Avenue - San Marcos, CA 92078 Position Summary: To serve Nothing Bundt Cakes (NbC) guests both in person and over the phone with creative solutions in a warm and welcoming environment. The GSR will also perform side work crafting duties, bakery cleaning, and some clerical duties. This position reports to the Bakery Supervisors and Regional Bakery Managers. Requirements: * Possess a strong sense of teamwork. * Ability to follow instructions. * Has integrity. * Takes initiative. * Has the ability to work well under pressure. * Outgoing and friendly personality. * Ability to pay special attention to detail. * Must be able to lift 50lbs. * Strong sales ability. * Genuine care for other s needs. * Ability to work with a sense of urgency. * Must be available to work holidays. * Follow the NbC uniform requirements. Responsibilities may include but are not limited to: * Abide by all NbC s policies and procedures, including our corporate secret shop guidelines. * Uphold NbC's image and brand standards. * Assist other departments when necessary. * Follow safety procedures to prevent personal injury; including; stretching, team lifting, spill cleanup. * Introduce walk-in guests to the bakery and products with a guest tour. * Assist guests placing orders and use creative solutions. * Suggest items for sale; including but not limited to; cello wrap, decorations, balloons, candles, greetings cards, and any other retail items. * Assist phone guests by placing incoming orders. * Give cake presentations while performing visual quality control tests. * Operate & balance point of sale (POS) with accuracy and efficiency. * Assist with opening and closing the bakery according to opening and closing checklists. * Gather guests email addresses. * Keep samples available during all hours of operation. * Have knowledge of current prices, products, and promotions. * Keep retail areas clean, swept and neatly merchandised throughout the day. * Dust all retail surfaces at least twice per week, including counter tops, shelves and POS stations. * Maintain bakery cleanliness, including; waste removal, mopping, sweeping, scrubbing, etc. * Carry out side work duties, including but not limited to; making boxes, fluffing bows, crafting decoration kits, etc. * Track personal retail bonus sales. * Keep front of house and crafting areas clean, organized and sanitized including, storage bins, drawers, shelves and the POS stations. * Check bakery OLO orders regularly. * Verify order information, including pricing, image and brand standards. * Follow crafting manual in putting decorations together. * Generate personalized message cards. * Coordinate order timing with frosters. * Wrap/box all frosted cakes for same-day and next-day orders. * Print and verify delivery log. * Monitor front of house and crafting inventories and report any needs to supervisors. * Complete all duties above and all other duties as assigned.
Associated topics: commercial kitchen, corporate, executive, executive chef, executive kitchen, grill chef, prep chef, salad chef, sous chef, team lead