Mandarin Bar Server - Part time - Full-time / Part-time

Strategic Intent

It is the mission and intent of this position that the incumbent will provide the highest level of customer service to all guests, to ensure the guest experience is one that is beyond the expectations of the guest and aligned with our Legendary Quality Experiences.

Scope of Position

The Mandarin Bar Server will ensure the highest level of guest satisfaction through the accurate and timely recording and serving of all guest orders. The incumbent should be able to anticipate guest needs and address them accordingly in order to provide guests with a delightful experience as well as work in accordance with the service standards set forth by the management team.

Organizational Structure

The Server-Mandarin Bar reports directly to the Restaurant Manager-Mandarin Bar and the Assistant Restaurant Manager-Mandarin Bar.

Duties and Supporting Responsibilities

• Fine dining service a must!
• Provide excellent service at all times to all of our guests
• Assist guests courteously and efficiently
• Set up tables up to our standard
• Maintain the dinning room and station clean at all the time
• Keep chairs and banquettes clean and clear of debris
• Take customer food and beverage orders
• Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails
• Set up side station
• Make sure that all silver and glasses are wiped and spotless
• Mark tables appropriately to food order for each course
• Enter all sales in POS without errors. Double check list of items before \"sending\"
• Make sure that all product served are accounted for on the final bill before presenting it
• Set up tables according to hostesses communication
• Up keep and clear tables between courses through out the meal
• Support the food runner to help run food in a timely manner
• Verify guest satisfaction with each table during each course served
• Anticipate guest needs, as to where guests will never have to ask for anything
• Attend all food and beverage training classes
• To wish each and every guest a warm farewell and thank them for coming
• At the end of the shift deliver all checks and report to the appropriate place according to rules
• Setting and maintaining the dining room environment and material perfectly clean
• Following the posted opening and closing duties and side work sheet
• Attend daily pre meal/communication meeting
• Attend monthly department meeting

Requirements

Mandatory

• Have a minimum of 2 years experience in a luxury bar establishment
• Willing to work a flexible schedule and holidays.
• Work in a safe, prudent and organized manner.
• Have knowledge of food and preparation
• Have a good knowledge of wine and cocktails
• Be able to relate to all levels of guests and management.
• Have the ability to handle multiple tasks at one time.
• Have excellent communication and organization skills
• Be able to consistently delight and satisfy our guest
• Have the ability to handle guest requests in a detailed manner
• Reading, writing and oral proficiency in the English language.
• Professional appearance and demeanor at all times
• Generate a good atmosphere

Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.

Associated topics: alcohol, bar, barback, barista, beverage service, cocktail, drink service, martini, mixologist, shots