Client Coordinator - Part Time - Full-time / Part-time

ABOUT NEXT COLLEGE STUDENT ATHLETE (NCSA)

ABOUT NEXT COLLEGE STUDENT ATHLETE (NCSA)

NCSA is the world s largest and most successful collegiate athletic recruiting network. A wholly-owned subsidiary of Reigning Champs (), NCSA s team of more than 650 former collegiate and professional athletes leverages 17 years of exclusive data, proprietary matching algorithms, and personal relationships to connect tens of thousands of college-bound student-athletes to more than 35,000 college coaches nationwide across 31 sports every year. You can learn more about NCSA at .

Job Description:

A Recruiting Coach Assistant will provide customer support in all aspects of maintaining memberships of NCSA student-athletes. The Recruiting Coach Assistant will provide daily inbound and outbound communication with student-athletes and their families throughout the recruiting process and provide sport-specific recruiting advice.

Responsibilities:

• Primary responsibility will be assisting in the onboarding of new NCSA members through outbound calls to welcome and orient the student-athlete and family to their membership
• Assist with managing all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network
• Two to three hours of phone interaction with NCSA members per day
• Two to three hours of email interaction with NCSA members per day
• Coach NCSA student-athletes/families as needed
• Answer questions regarding recruiting related questions
• Help student-athletes/families understand the steps they need to take to maximize their recruiting potential and their membership at NCSA
• Provide a world class customer service experience to any and all NCSA clients
• Other responsibilities as assigned
• Weeknight and weekend availability required, up to 29 hours per week

Qualifications:

• Ideal candidates have played or coached high school or collegiate sports
• World class customer service skills
• Organized and detail oriented
• Strong work ethic with team player mentality
• Professional, friendly phone demeanor
• Excellent conversational skills
• Proficiency with Microsoft Word, Excel and Outlook
• Excellent writing skills
• Passionate about college athletics
• Goal oriented with a desire to success

Work Hours:

• Work 20-29 hours per week
• Must be willing and able to work a flexible schedule primarily during afternoon/evening and weekend hours
• Typical work hours will be (in Central time):
• Weekday evening hours: flexible; 1-3 afternoon/evenings per week
• Regular and punctual attendance is expected