Automotive Service Writer - Full-time / Part-time

Napleton's Honda dealership is seeking an experienced Service Writer to join our growing team in St. Louis, MO! The Service Writer has the opportunity to interact with customers to build customer loyalty by developing trust and ensuring confidence a care-giver for their vehicle safety and reliability. This role requires someone who is passionate about taking care of the customer and helping them turn an unpleasant event into a positive experience. This role requires juggling many customers, priorities, communication and plenty of follow-up throughout the day. What are the day-to-day responsibilities? * Setting, confirming and preparing for appointments with customers to expedite their service experience * Greeting customers in a timely and friendly manner * Determining vehicle needs based on customer information and a vehicle walk-around * Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle * Producing repair orders for customers with full transparency including cost and time estimates * Communicating frequently with Technicians and Parts Associates to ensure timely completion of work * Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed * Creating a great vehicle delivery experience for the Customer * Following up with Customers to ensure satisfaction * Setting and achieving targeted sales goals * Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information * Providing an exceptional customer experience to drive loyalty What are the requirements for this job? * High School diploma or equivalent * Proven ability to provide an exceptional customer experience * Ability to set and achieve targeted goals * Ability to thrive in a fast-paced environment with many priorities * Prior sales experience preferred but not required * Demonstrated communication and interpersonal skills * Organization and follow-up skills * Experience and desire to work with technology * Valid in-state driver s license and have and maintain an acceptable, safe driving record What are the opportunities for career growth? Our Associates have many choices for career growth and development after success in a Service Advisor role. Opportunities may include: * Service Management * Collision Estimator * Sales Associate