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in Phoenix, AZ
Collections Account Manager with Midland Credit Management
Hours | Full-time, Part-time |
---|---|
Location | Phoenix, AZ Phoenix, Arizona |
About this job
Job Description
Why work for MCM?
- Salary - Hourly rate with an aggressive commission structure and paid Training
- Average annual salary first-year income range between $40,000 and $45,000 a year
- Opportunity for career advancement
- Medical, Dental, Vision for employee and family
- 401K with a company match
- Paid Time Off (PTO) PLUS 8 paid Company Holidays
- Have a structured work schedule with a 40 hour week work with no weekends
To be considered you must possess:
- High School Diploma or GED
- A persuasive, yet friendly customer service approach
- Basic computer skills
- Enjoy helping and interacting with people over the telephone
- Goal orientated
- Clear a full criminal background check and drug screen
- Be able to work the Schedule: Monday-Wednesday; 9am-6pm, Thursday and Friday; 6:30am-3:30pm, no weekends!
Responsibilities
Negotiate with consumers by phone to obtain secure payment arrangements in accordance with company policy, company values and the Fair Debt Collection Practices Act (FDCPA). 80%
Other duties as assigned. 5%
Share best practices on collections and negotiating techniques to support team goals. 5%
Utilize company technology to manage account queues and account documentation. 10%
Qualifications
Education:
Required: High School Diploma, GED, or equivalent work experience.
Preferred: Bachelor
Languages:
Required: English
Preferred: Bilingual - English / Spanish
Work Experience:
Required: 1 - 2 years customer service and/or sales PC skills.. Basic PC skills. Ability to apply basic mathematical applications.
Preferred: 1 - 2 years in collections, financial services or call center environment. Dialer or AS400 technology experience. Proficiency with MS Office.
Position Title
Collections Account Manager with Midland Credit Management
Location
AZ - Phoenix
Category
Operations Decision Science
Position Status
Full time
Associated topics: account representative, audit, bilingual, bill, collection specialist, debt, finance, insurance, loan, pay