Customer Support

We are seeking a Customer Support Associate to become a Chirotouch software support expert for our valued clients. This includes handling inbound and outbound client calls, resolving issues, supporting and advocating on behalf of clients, acting as a liaison between client base and product development, and participating in other general customer support duties and responsibilities. Do you enjoy a fast pace, working with great people while learning and growing? Then come join our growing team. No Remotes! Duties & Responsibilities: The job duties of this position require appropriate time-management and performance of the following duties: Assist, support, and provide knowledgeable solutions to our valued customers while maintaining a friendly and professional demeanor. Answer LIVE phone calls and return calls and e-mails in a timely manner while carefully tracking and ticketing each instance of client interaction. Manage multiple inbound and outbound phone communications. This position requires strong verbal communication skills. 85-90% of candidate's time will be spent on the phone assisting customers and answering LIVE calls. Must maintain a thorough understanding of the features of the ChiroTouch software, including new developments Support new and existing users through remote connection, and through www.mychirotouch.com Collaborate with trainers and support staff to provide solutions to individual client challenges Provide input and feedback to development for the purpose of driving development direction, and internal testing of new features and products. Experience/ Skills: 2+ years of customer/phone support involving software and/or technology Strong computer skills and ability to learn software quickly and with ease Great interpersonal skills and an upbeat friendly personality Excellent phone presence and communication skills Calm under pressure and fun to be around The Company: Integrated Practice Solutions is doing business as ChiroTouch. Founded in 1999, ChiroTouch is the leading provider of Practice Management Software to the Chiropractic profession. This San Diego based company has experienced rapid and sustained growth through recent years and is looking for positive team members to join an exciting and encouraging culture. ChiroTouch has a strong entrepreneurial feel and seems to best support individuals that are resilient, solution oriented, very comfortable being a positive influence, and working well under some level of stress. The pace is brisk, the rewards uplifting, the successes are recognizably shared. **No Agencies Please**
Associated topics: assist, desktop, information technology, information technology support, support analyst, systems administrator, technical, technician i, technician iii, technician iv