Customer Service Specialist

JOIN THE ARVATO TEAM! WE VALUE OUR EMPLOYEES!FUN JOB! GREAT WORKING ENVIRONMENT! EXCELLENT BENEFITS! $12/hr.Company SummaryArvato Bertelsmann is one of the world's largest mass media companies and also active in the service sector and education. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!Perform Customer Service activities offering front line contact center functions to bank customers. This includes opening new Checking, Savings, IRA, and CD accounts, and responding to customer inquiries regarding account status. This position works within a team structure to provide quality customer care and efficient call/online handling.***8 College Semester Hours available for New Hire Training Program. (ask for details).***Education requirements:Minimum high school diploma or equivalent, requiredExperience requirements:Prior contact center or customer service experience preferredPrevious banking experience will be considered a plusQualifications:Demonstrated problem solving and decision making skillsEffective time management and organizational skillsExperience in Windows and Internet-based environment requiredResponsibilities:Answer general questions, provide education, and offer service to customers in a professional and courteous manner with 100% first call resolution and customer retention focusHandle, research, and resolve phone inquiries/requests from customersUse Microsoft Programs and client specific computer systems and databases to review accounts and update data with accurate informationTrack and document customer contacts into customer relationship management applications and systems, to including typing clear and concise notes for each action takenObtain and verify information by phone or online, using professional and courteous phone techniquesComplete all follow-up work related to customer inquiriesSet up new accounts for customers, including helping to explain the differences in products, and identifying customer needsWhen circumstances dictate, communicate with appropriate offices for follow upMaintain strict confidentiality with customer account informationKeep abreast of client developments affecting customer service, new product offerings and processes of company and customer service center by reading daily updates and attending briefings/trainingConduct self-evaluations using quality coaching tools to assess personal skill development and review results with SupervisorsParticipate in team meetings and contribute ideas to department for the improvement of the team or improvement of the work processMaintain acceptable attendance and punctuality. Follow policy and procedures for communicating any changes and preferences in schedule to SupervisorSupport additional duties as necessary in high volume or promotional periodsAdhere to company and client productivity and quality performance expectations and policies and proceduresRelay customer insights for continuous improvementSkills:Customer Orientation and FocusAbility to multitask (talk, type, navigate)Minimum typing speed 20 WPMProblem solving and resolution skillsStrong internet navigation and website user knowledgeOrganizational and team work skillsConflict resolution skillsExperience with contact center technologiesExperience working in a Financial/Banking industry an assetSales, cross-selling, and up selling experience desirableAbility to work in a fast paced environmentExcellent verbal and written communication skillsComputer proficiency and knowledge of how and when to use reference material and on-line informationPhone Etiquette skillFlexibility in regard to work schedulesAbility to maintain strict confidentiality with customer account informationStrong customer services skillWork hours:Various Shifts AvailableArvato - the spirit of solutions!We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co.APPLY TODAY!To Apply online or Email Employer:1. EMAIL RESUME: Fill out the \"Quick Apply\" Form, attach your resume, and select \"Apply Now\"2. APPLY IN PERSON: Fill out the \"Quick Apply\" Form and select \"Apply Now\". At the top of the page, select the link provided to complete your application on the employer's website.
Associated topics: call, client service, customer care, customer order, customer service representative, help desk, phone call, representative, service call, telephone