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in Lake Stevens, WA

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Hours Full-time, Part-time
Location Lake Stevens, WA
Lake Stevens, Washington

About this job

The AAA Four Diamond Arctic Club Seattle - a DoubleTree by Hilton, is seeking qualified candidates to fill our Part time Front Desk Agent position. We are located in the heart of downtown Seattle's financial district. A landmark Seattle hotel, rich in history and beautifully restored to provide the best in contemporary Doubletree hospitality.

BENEFITS INCLUDE FREE MEALS, EMPLOYEE TRAVEL PROGRAM AND MUCH MORE!!!

Qualified Candidates will have:

- The ability to work a flexible schedule including weekdays, weekends, and holidays.

- The ability to stand for 8 hours consecutively without assistance.

- A minimum of 6 months of previous customer service experience.

- Previous hotel experience preferred.


SUMMARY
This Position ensures guest satisfaction and revenue optimization through check in, check out
and the coordination of hotel services.

ESSENTIAL JOB FUNCTIONS
The position requires the ability to perform the following essential job functions, with or without
reasonable accommodation:
Executes prompt, courteous and accurate guest check-in and check-out.
Addresses questions or problems pertaining to Hotel rooms and rates.
Maintains room security by providing effective key control.
Answers telephones and responds appropriately to requests.
Ensures that customer mail and messages are delivered promptly.
Promotes participation in frequent guest program, and guest satisfaction surveys.
Responds to guest reservations requests.
Communicates with other departments to ensure proper handling of guests and groups.
Maintains contact with Reservation Service regarding requests for suites, special
accommodations, etc.
Follows room inventory and monetary controls.
Handles cash, makes change and balances an assigned house bank. Accepts and records
vouchers, traveler's checks, and other forms of payment. Counts cash and other methods of
payment at the end of the shift to verify and balance the house bank.
Handles any guest compliments or complaints and takes action deemed necessary.
Participates in completing daily shift check list tasks.
Assists other Guest Service associates where needed including bell, door, reservations and
concierge duties.
Maintains a clean lobby and organized reception desk.
Attends all mandatory meetings.
All other duties as assigned by Front Office Manager, and General Manager.
Keeps immediate supervisor promptly and fully informed of all problems or matters of
significance.
Maintains safe working conditions within department and Hotel.
Must have ability to remain calm and alert, especially during emergency and/or heavy hotel
activity.
At all times projects a favorable image of The Hotel Group to the public.
Perform all duties and responsibilities in a timely and efficient manner in accordance with
established company policies and procedures including safety procedures and local, state and
federal laws and regulations.


We are an Equal Opportunity Employer.

Qualified candidates should respond with a resume, or apply in person at 700 3rd Ave., Seattle, WA 98104.
Please indicate the position you are applying for in the email.

JB.0.31.LN

Associated topics: alley, clubhouse, door attendant, kings, lodge, luggage, madison, plaza, spa, terrace