Collision Center Customer Service Advisor/Estimator - Full-time / Part-time

Since 1968, the Bob King Automotive Group has been serving the North Carolina Triad area. We are a family-owned company, and our commitment to customer service has been the hallmark of each of our dealerships, as well as our deep commitment to serving and supporting the community. Bob King Automotive Collision Center is growing and we are currently seeking an experienced Collision Customer Service Advisor/Estimator to join our growing team. Qualified applicants will have demonstrated proficiently in all of the responsibilities outlined below during their employment with a previous Automotive Collision Center or related industry. What We Offer * Medical Insurance * 401(k) * Paid Time Off (PTO) * Wellness Program * Excellent Pay Plan * Career Growth Opportunity * Employee Discounts * Direct Deposit Responsibilities * Oversees the customers collision center experience from customer inquiry to final repair and invoicing the customer * Manages oversees collision center repairs throughout the process utilizing Rome computer system * Works directly with insurance companies to insure estimates are approved and repairs are preformed based on the estimates. * Communicates with customer the status of their vehicle throughout the repair process * Works directly with the Collision Center Parts specialist and Collision Center Manager to insure that we have all parts available in a timely manner for repairs. * Collects payment for Collision Center repairs * Works directly with the Collision Center Technicians and Painters to insure work is progressing as expected. * Works directly with the Collision Center Manager to increase the efficiency and effectiveness of the Collision Center in order to increase work flow Qualifications * Experience with auto parts sales required * High School Diploma or equivalent required * Must be able to sit for long periods of time in completing computer work * Must be able to withstand a relatively loud work environment * People focused and strives to provide great customer service * Ability to work in a fast-paced work environment * Strong organizational and time management skills * Professional appearance and strong work ethic * Proficient computer skills preferred * Valid and current Driver's License with ability to maintain a good driving record All applicants must be able to pass pre-employment testing, which includes background checks, MVR check, and a drug test.