Product Specialist

We are seeking a Product Specialist with an affinity for technology and passion for delivering exceptional customer service. Our dealership seeks individuals with creativity to provide world class customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available. The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization. What We Offer: * Full time position * Monthly performance bonus * Competitive Pay * Paid Vacation * We offer Healthcare benefits for our employees. * Dental Insurance * 401k retirement plan packages * Great, repeating customer base RESPONSIBILITIES: * Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase * Provides extensive and customer oriented product experience and explains complex features based on customers actual needs * Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution * Fully explains the application and benefits of vehicle features in both the sales and service environments * Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits, and potential shortcomings * Keeps clients abreast of new products, features, accessories, etc., and their benefits * Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process * Maintains high ethical standards and a professional appearance at all times REQUIREMENTS: Achieving High Standards focuses on ensuring customer satisfaction, accomplishing results, getting details right, and displaying professionalism and integrity. Working Effectively with Others focuses on teamwork, listening, speaking, and writing effectively, and using these communication skills to influence customers to ask probing questions about potential problems and needs. Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts and multi-tasking. Managing Complexity focuses on planning and prioritizing, analyzing problems, and making decisions. Applying the Basics focuses on referencing written information, applying basic language and math skills, using computer and technical systems, tablet applications, completing forms, and learning new procedures. Understanding and Using Business Knowledge focuses on applying general sales knowledge and using knowledge of dealership operations.