BMW Genius

We are seeking a BMW Genius with an affinity for technology and passion for delivering exceptional customer service. The BMW Genius is responsible for delivering comprehensive product information throughout the sales and after sales processes. Our dealership seeks individuals with creativity to provide world class customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available. The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization. WE OFFER: * Medical * Dental * Vision * Life Insurance * 401k Plan RESPONSIBILITIES: * Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase * Supports the client advisor in product related tasks and activities * Greets customers in the sales and service departments and introduces BMW Genius services * Provides extensive and customer oriented product experience and explains complex features based on customers actual needs * Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution * Provides transparent product information to Genius community, sales representatives and Contact Information Centers (CIC) * Fully explains the application and benefits of vehicle features in both the sales and service environments * Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes * Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time * Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits, and potential shortcomings * Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits * Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process * Maintains high ethical standards and a professional appearance at all times REQUIREMENTS * Skills required to perform principal/additional duties and responsibilities: * Achieving High Standards focuses on ensuring customer satisfaction, accomplishing results, getting details right, and displaying professionalism and integrity. * Working Effectively with Others focuses on teamwork, listening, speaking, and writing effectively, and using these communication skills to influence customers to ask probing questions about potential problems and needs. * Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts and multi-tasking. * Managing Complexity focuses on planning and prioritizing, analyzing problems, and making decisions.