Automotive Service Manager

Our dealership has had the privilege of serving our community for many years and has earned the trust of our customers, employees and community is what drives us to be better. We provide the necessary tools to serve our customers and employees at a higher standard. We are continuing to grow and we're succeeding because we have a great team, a strong business model, a healthy and rewarding company culture, and we are intensely focused on quality. BENEFITS: * Superior Industry Pay * Medical * Vision * Dental * 401 K * Paid Vacation RESPONSIBILITIES: * Required to maintain the profitability of a department while controlling expenses and maintaining customer satisfaction. * Required to understand and keep abreast of all federal, state and local regulations that affect their operations. * Required to maintain the profitability of a department while controlling expenses and maintaining customer satisfaction. * Required to understand and keep abreast of all federal, state and local regulations that affect their operations. * Interacting with and managing a staff of technicians * Leading our service management & reconditioning activities * Interacting with external vendors * Fulfilling all service activities needed to meet or exceed operating plan goals * Implementing and maintaining effective reconditioning processes and flows * Effective vehicle production and inventory control * Managing technician productivity * This is a hands-on, working position REQUIREMENTS: * ASE Certifications desired * Strong communication skills to deal with customers, employees and vendors. * Valid driver's license with clean driving record. * At least 2 years of automotive management and automotive customer service experience * Experience with implementing structured business processes * A hard-working can-do attitude * Excellent interpersonal and management skills
Associated topics: customer service manager, customer service team manager, director, leadership, management experience, monitor, operations, operations manager, product support, telephone