Automotive Service Manager (Milford)

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians' time is consistently sold to service customers. You will * Ensure that customers receive prompt, courteous, and effective service * Serve as a liaison between technicians and customers * Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer * Manage and Hire technicians and service advisors * Interview and make new hires * Distribute work between technicians * Prioritize required services * Ensure customer has a positive dealership experience * Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled * Spend quality time building relationships with the customers You have * Must have GM EXPERIENCE * Technical automotive knowledge * Demonstrated ability to manage others * Organized and friendly personality * Dealership experience preferred
Associated topics: assistant general manager, editor in chief, fire chief, general manager, gerente, manager, planning operations, police commander, sergeant, team lead