Automotive Service Manager - Full-time / Part-time

We are seeking a dedicated and customer-oriented Service Manager to join our service team! JOB SUMMARY The Service Manager helps lead a team of service professionals to deliver exceptional value and satisfaction to our customers on a continuous basis. He or she helps plan, train, lead and monitor the performance of service advisors, service technicians and detailers/porters to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives. What We Offer * Great pay for the right person * Life insurance * 401k * Employee discount purchase plan * Great work environment Responsibilities * Oversee operations in an auto service unit to ensure compliance with quality standards * Contact clients and convince them to bring vehicles to their unit for repairs * Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs * Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs * Conduct price negotiations with clients to reach a favorable bargain for both management and client * Oversee the hiring and training of an effective auto service team * Maintain accurate record of all accounts and relevant financial information * Monitor inventory to regulate and ensure availability of required vehicle parts * Ensure automotive service staff comply with environmental laws and regulations * Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department * Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones * Listen to client complaints and assist in addressing their issues and resolving challenges * Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws * Assign and schedule work duties to auto service staff according to their skills * Follow up customers to obtain feedback and ensure they are satisfied with received service * Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry Qualifications * High school diploma or GED required * 2 or 4 year college degree preferred * At least 3-5 years of automotive service experience is required * Must have experience with dealer management systems * Desire to coach and train team to exceed their goals * Excellent computer skills needed * Excellent customer service skills * Ability to be analytical, problem solve and multitask * Self-motivated, enthusiastic presence in a team environment * Strong written and communications skills * Consistent and stable work history * Must have valid driver s license, and clean driving record
Associated topics: call center manager, customer service manager, customer service team manager, director, guidance, leadership, service manager, supervisor, team manager, telephone