HVAC Service Management Position (Summit) - Full-time / Part-time

Authorized Homes Services is coming to a location near you! When you woke up this morning did you look at the ceiling dreading the next cycle of the snooze alarm or did your feet hit the floor ready to take on the challenges of a new day? How you answer this question has as much to do with whereyou are going and the engagement you have with those that you work with. Authorized Home Services knows it s the people that make the organization and carefully seeks to find candidates that have the desire to work as part of a team, constantly learn, and develop skills that will provide outcomes that are both financially and personally rewarding that result in peace of mind. We are seeking a HVAC Service Manager where your attitude will determine your altitude, if you see problems as opportunities to become a hero, we will help you unlock the potential you hold inside. Before you start thinking this is too good to be true; doing the right thing and serving the client in a moral and ethical way is woven into the fabric of our business. Start the process and a conversation to make a transition that can alter your life. *We are an Equal Opportunity Employer and all inquiries are kept confidential. Position Purpose (Summary) The function of this position is to: * Monitor and implement Authorized Home Services processes and procedures. * Provide weekly evaluations and reviews of the production and support staff that provides feedback the individual/Authorized Home Services performances towards reaching their respective goals and KPIs. * Provide individual Coaching as required to train individuals on best ways to use Authorized Home Services resources and selling systems to meet the customer s needs. * Run weekly training meetings to cover: * Sales practices * KPI reviews * Performance acknowledgements and awards * New products * Objection handling * Sales contests * Safety Concerns * Products issues * Manufacturer s Training * Act as a mentor to encourage individual growth. * Motivate and encourage staff throughout Authorized Home Services. * Correct/modify/create/eliminate processes and procedures that fail to add value to Authorized Home Services services or business results. HVAC Service Manager Responsibilities/Duties/Functions/Tasks * Customer service orientation, both internal and external. * Understand and properly use the pricing system in making recommendations. * Determine customer satisfaction with follow ups on all installation/services sold. * Must have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site. * Become knowledgeable of various municipalities' plan requirements, permit requirements and submittal processes. * Continuously improve knowledge of construction in general, and in particular how Authorized Home Services operates to benefit the customer. * Communicate with Field Installation Supervisor throughout each project in order to assure proper, prompt completion of the job. * Establish goals, KPIs, and objectives for; * The business * Self * Service technicians/ Plumbers * CSRs along with a plan of action to attain or exceed set goals. * Measure and report on the goals, KPIs, and objectives * Hire and termination staff for the roles supervised. * Provide corrective action, feedback, accountability, and make termination decisions for individuals that do not meeting the goals and expectations of the Company * Provide weekly Status updates to the owner * Regularly review and monitor progress against goals, and seek assistance as needed. * Communicate effectively with associates, superiors, vendors and customers. * Ask and obtain customer referral s and web recommendations * Possess superior interpersonal skills. * Should be able to read and interpret blueprints and technical drawings and specification. * Must be able to accurately list/order materials and supplies. * Must be able to work under time and budgetary constraints and pressures. * Efficiently manage his/her time and schedules. * Be computer literate to the extent necessary to fulfill this function. Should also be very familiar with the use of smart phones, text messaging, and email. * Must be capable of understanding client needs, and favorably influence their decision. * Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees. * Clean, neat, professional appearance. * Work and drive safely and be able to recognize and avoid dangerous situations. * Adaptable to changing work schedules as the business dictates * Participate in the on call rotation for emergency, after hours, weekend and holiday service requests. * Other duties as assigned To apply for: HVAC Service Manager@ Authorized Home Services Click Below Keywords: Manager, Trainer, Customer Support, Technical Support, Leader, Motivator, HVAC, Air Conditioning, Heating, Service Tech, Service Technician, Home Comfort Specialist, HVAC repair, Maintenance, Residential Service tech, HVAC Technician, HVAC Serviceman, Ductwork, Unico, Spacepack, Spacepak, Space Pak, IAQ, Indoor Air Quality, mini splits, Geo thermal, Plumbing, Drain Cleaning, Roto Rooter, Sewer work, Sewer relining Serving: Allamuchy; 07820, Andover; 07821, Annandale; 08801, Avenel; 07001, Basking Ridge; 07920, Bayonne; 07002, Bedminster; 07921, Belle Mead; 08502, Belleville; 07109, Berkeley Heights; 07922, Bernardsville; 07924, Bloomfield; 07003, Bloomingdale; 07403, Boonton; 07005, Bound Brook; 08805, Bridgewater; 08807, Brookside; 07926, Budd Lake; 07828, Butler; 07405, Caldwell; 07006, 07007, Califon; 07830, Carteret; 07008, Cedar Grove; 07009, Cedar Knolls; 07927, Chatham; 07928, Chester; 07930, Clark; 07066, Clifton; 07011, 07012, 07013, 07014, 07015, Clinton; 08809, Colonia; 07067, Convent Station; 07961, Cranford; 07016, Denville; 07834, Dover; 07801, 07802, Dunellen; 08812, East Hanover; 07936, East Rutherford; 07073, Edison; 08817, 08818, 08820, 08837, 08899, Elizabeth; 07201, 07202, 07207, 07208, Elizabethport; 07206, Elmwood Park; 07407, Essex Fells; 07021, Fair Lawn; 07410, Fairfield; 07004, Fanwood; 07023, Far Hills; 07931, Flanders; 07836, Flemington; 08822, Florham Park; 07932, Fords; 08863, Franklin Lakes; 07417, Franklin Park; 08823, Garfield; 07026, Garwood; 07027, Gillette; 07933, Gladstone; 07934, Glasser; 07837, Glen Gardner; 08826, Glen Ridge; 07028, Glen Rock; 07452, Green Village; 07935, Hackensack; 07601, 07602, Hackettstown; 07840, Haledon; 07508, 07538, Harrison; 07029, Hasbrouck Heights; 07604, Haskell; 07420, Hawthorne; 07506, 07507, Hibernia; 07842, High Bridge; 08829, Highland Park; 08904, Hillside; 07205, Hoboken; 07030, Hopatcong; 07843, Ironia; 07845, Iselin; 08830, Jersey City; 07097, 07302, 07303, 07304, 07305, 07306, 07307, 07308, 07310, 07311, 07395, 07399, Kearny; 07032, 07099, Keasbey; 08832, Kendall Park; 08824, Kenilworth; 07033, Kenvil; 07847, Lake Hiawatha; 07034, Lake Hopatcong; 07849, Landing; 07850, Lebanon; 08833, Ledgewood; 07852, Leonia; 07605, Liberty Corner; 07938, Lincoln Park; 07035, Linden; 07036, Little Falls; 07424, Little Ferry; 07643, Livingston; 07039, Lodi; 07644, Long Valley; 07853, Lyndhurst; 07071, Lyons; 07939, Madison; 07940, Mahwah; 07430, 07495, Manville; 08835, Maplewood; 07040, Martinsville; 08836, Mendham; 07945, Metuchen; 08840, Middlesex; 08846, Millburn; 07041, Millington; 07946, Mine Hill; 07803, Montclair; 07042, 07043, Montville; 07045, Morris Plains; 07950, Morristown; 07960, 07962, 07963, Mount Arlington; 07856, Mount Freedom; 07970, Mount Tabor; 07878, Mountain Lakes; 07046, Mountainside; 07092, Neshanic Station; 08853, Netcong; 07857, New Providence; 07974, New Vernon; 07976, Newfoundland; 07435, North Arlington; 07031, North Bergen; 07047, Nutley; 07110, Oak Ridge; 07438, Oakland; 07436, Ogdensburg; 07439, Oldwick; 08858, Orange; 07050, 07051, Paramus; 07652, 07653, Parsippany; 07054, Passaic; 07055, Peapack; 07977, Pequannock; 07440, Picatinny Arsenal; 07806, Pine Brook; 07058, Plainfield; 07060, 07061, 07062, 07063, Pluckemin; 07978, Pompton Lakes; 07442, Pompton Plains; 07444, Port Murray; 07865, Port Reading; 07064, Pottersville; 07979, Rahway; 07065, Randolph; 07869, Raritan; 08869, Readington; 08870, Ridgefield; 07657, Ridgefield Park; 07660, Ringwood; 07456, Riverdale; 07457, Rockaway; 07866, Roseland; 07068, Roselle; 07203, Roselle Park; 07204, Rutherford; 07070, Saddle Brook; 07663, Schooleys Mountain; 07870, Scotch Plains; 07076, Secaucus; 07094, 07096, Short Hills; 07078, Somerville; 08876, South Bound Brook; 08880, South Hackensack; 07606, South Orange; 07079, South Plainfield; 07080, Sparta; 07871, Springfield; 07081, Stanhope; 07874, Stirling; 07980, Stockholm; 07460, Succasunna; 07876, Summit; 07901, 07902, Teaneck; 07666, Teterboro; 07608, 07699, Totowa; 07511, 07512, Towaco; 07082, Tranquility; 07879, Union; 07083, Vauxhall; 07088, Verona; 07044, Vienna; 07880, Wallington; 07057, Wanaque; 07465, Warren; 07059, Watchung; 07069, Wayne; 07470, 07474, West Milford; 07480, West Orange; 07052, Westfield; 07090, 07091, Westwood; 07675, Wharton; 07885, Whippany; 07981, 07999, Whitehouse; 08888, Whitehouse Station; 08889, Wyckoff; 07481, Zarephath; 08890
Associated topics: customer care manager, customer service manager, guide, guidance, lead, operations manager, product support, senior, service manager, supervisor