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Hours Full-time, Part-time
Location Palm Springs, CA
Palm Springs, California

About this job

Customer Service Representative/ Dispatcher Summary : The mission of American Leak Detection is to find leaks in a manner that is non-invasive, efficient, and environmentally sound. We will give prompt, professional, and courteous service to all customers, while providing the best leak detection services in the world. This is a service position, meaning you are always serving an internal or external customer. The person answering the phone is the first person who customers interact with and sets the tone for future interactions by making a good impression. Job functions include : Answering calls from customers (including homeowners, insurance adjusters, management companies, plumbers/utility contractors, commercial/industrial businesses and government municipalities. Inquiring about leak detection services, preparing work orders, schedule and dispatch technicians to appropriate locations, relay work orders, messages, and information to or from technicians using telephone and computer. Essential Duties, Responsibilities, and Requirements include the following (Other duties may be assigned) * Answer calls, take notes, and record information accurately such as customer's name, address, service needs, etc. * Prepare work orders, schedule service calls, and dispatch technicians to the appropriate jobs.- Keep records of service calls and work orders * Language Skills: Applicant must have the ability to write reports, business correspondence, and procedure manuals with good grammar, punctuation and spelling; and the ability to effectively present information and respond to questions from managers, other employees, clients, customers, and the general public. * Mathematical Skills: Applicant must have the ability to calculate figures and amounts, such as discounts, interest rates, commissions, proportions, and percentages, knowledge of area, circumference, and volume; and have the ability to apply basic math concepts.- Strong Customer Service skills: Your voice tone should be friendly, confident, and reassuring. Honesty in communication is required. * Experience working with maps, knowledge of geographical area, and giving directions.- Excellent communication, strong writing, analytical, and creative skills. * Attention to detail to ensure accuracy of information relayed is essential. * Strong computer skills, including Word, Excel, and other software programs; Quickbooks knowledge required. * Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the company. * Filing and organizing daily paperwork. * Occasionally manage multiple tasks and handle high stress situations. Job Type: Full-time Required experience: * Quickbooks: 3 year * Customer Service: 3 year * Microsoft Office: 3 year
Associated topics: agent, agente de servicio al cliente, call center specialist, csr, customer care associate, customer care specialist, product support, system support, technical assistant, telephone service representative