Customer Service Representative - Full-time / Part-time

The QB passes the ball to the Tight End, the crowd goes wild as he dodges the first tackle. He can barely stay on his feet as he struggles past the 10-yard line. Seeing a bunch of defenders swooping in, he bolts toward the corner of the end zone in a final rush to the to score the winning touchdown.The fans yell ferociously as they chant his name! Have you ever gone all the way for a winning touchdown in your career, or are you stuck in a no scoring job? Well look no further. Central Cooling & Heating has room on our all-star roster for a victorious Customer Service Representative/CSR. Please apply at the link below, and see for yourself what it feels like to be the superstar on a winning team! *We are an Equal Opportunity Employer and all inquiries are kept confidential. Position Purpose (Summary) The function of this position is to: * Schedule and book the service appointments when clients and prospects call. * Develop profitable sales and acquire customers through our established sales and marketing program. * Identify new business opportunities by performing direct sales activities and providing support to the administrative personnel as requested. * Dispatch, manage and allocate resources to meet the expectations of our clients when necessary. * Process paper work from service techs, payments from the customers and respect the confidentiality of all information that they come into contact with. * Develop self-generated leads through networking, data mining (from existing client records) and referral generation from previous clients. Customer Service Representative/CSR s Responsibilities/Duties/Functions/Tasks * Answer the phone promptly and professionally. * Call customers to confirm maintenance appointments and schedule as necessary. * Work closely with Dispatcher to coordinate scheduling and dispatch. * Sell new service agreements and renew existing service agreements. * Grow, monitor and maintain the maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals. * Receive, record, and maintain sales lead information, set appointments as necessary. * Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate. * Ensure the accurate capture, data entry and maintenance of customer information. * Work closely with the team, recognizing and identifying possible sales opportunities facilitating appropriate follow up. * Be familiar with our company, products, and services so many questions can be answered without consulting others. * Alert managers quickly to significant customer issues, serving as a champion of the customers to our company. * Perform dispatching and scheduling of service technicians and other resources when necessary. * Win the confidence of new clients when they call for service or repairs. * Schedule the client appointment and assign/match qualified staff to perform the work. * Increase revenue from established customers, and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management. * Follow-up on all leads, proposal, and potential sales until closed or lost * Track lost contract renewals. * Update the Customer Relationship Management (CRM) system for each interaction. * Perform customer satisfaction calls after each visit when necessary. * Ask for referrals and inform client where and how to make them. * Have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site. * Continuously improve knowledge of HVAC work, and in particular how Central Cooling & Heating operates to benefit the customer. * Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals. * Regularly review and monitor progress against goals, and seek assistance as needed. * Communicate effectively with associates, superiors, vendors and customers. * Possess superior interpersonal skills. * Efficiently manage time and schedules. * Be computer literate to the extent necessary to fulfill this function. Knowledge of Excel and Word is required. Should also be very familiar with the use of smart phones, email and text messaging. * Must be capable of understanding client needs, and favorably influence their decision. * Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees. * Clean, neat and professional appearance. * Other duties as assigned To apply for: Customer Service Rep/Admin Assistant@ Central Cooling & Heating Click Below Keywords: Service, Customer Service, Order taker, Telemarketing, Customer care representative, Service advisor, HVAC, Air Conditioning, Heating, Communicator, AC, Telephone operator, Telemarketing, Serving: Acton, MA; 01720, Allston, MA; 02134, Arlington Heights, MA; 02475, Arlington, MA; 02474, 02476, Ashland, MA; 01721, Auburndale, MA; 02466, Babson Park, MA; 02457, Bedford, MA; 01730, Bellingham, MA; 02019, Belmont, MA; 02478, Berlin, MA; 01503, Bolton, MA; 01740, Boston, MA; 02108, 02109, 02110, 02111, 02112, 02113, 02114, 02115, 02116, 02117, 02118, 02123, 02127, 02128, 02133, 02163, 02196, 02199, 02201, 02203, 02204, 02205, 02206, 02210, 02211, 02212, 02215, 02217, 02222, 02241, 02266, 02283, 02284, 02293, 02297, 02298, Boxborough, MA; 01719, Brighton, MA; 02135, Brookline Village, MA; 02447, Brookline, MA; 02445, 02446, Burlington, MA; 01803, 01805, Cambridge, MA; 02138, 02139, 02140, 02141, 02142, 02238, Canton, MA; 02021, Carlisle, MA; 01741, Charlestown, MA; 02129, Chelsea, MA; 02150, Chestnut Hill, MA; 02467, Concord, MA; 01742, Dedham, MA; 02026, 02027, Dorchester Center, MA; 02124, Dorchester, MA; 02121, 02122, 02125, Dover, MA; 02030, East Boston, MA; 02228, East Walpole, MA; 02032, Everett, MA; 02149, Fayville, MA; 01745, Foxboro, MA; 02035, Framingham, MA; 01701, 01702, 01703, 01704, 01705, Franklin, MA; 02038, Grafton, MA; 01519, Hanscom AFB, MA; 01731, Holliston, MA; 01746, Hopedale, MA; 01747, Hopkinton, MA; 01748, Hudson, MA; 01749, Hyde Park, MA; 02136, Jamaica Plain, MA; 02130, Lexington, MA; 02420, 02421, Lincoln, MA; 01773, Malden, MA; 02148, Marlborough, MA; 01752, Mattapan, MA; 02126, Maynard, MA; 01754, Medfield, MA; 02052, Medford, MA; 02153, 02155, Medway, MA; 02053, Mendon, MA; 01756, Milford, MA; 01757, Millis, MA; 02054, Milton Village, MA; 02187, Milton, MA; 02186, Natick, MA; 01760, Needham Heights, MA; 02494, Needham, MA; 02492, New Town, MA; 02456, Newton Center, MA; 02459, Newton Highlands, MA; 02461, Newton Lower Falls, MA; 02462, Newton Upper Falls, MA; 02464, Newton, MA; 02458, Newtonville, MA; 02460, Nonantum, MA; 02495, Norfolk, MA; 02056, North Grafton, MA; 01536, North Waltham, MA; 02455, Northborough, MA; 01532, Northbridge, MA; 01534, Norwood, MA; 02062, Nutting Lake, MA; 01865, Pinehurst, MA; 01866, Quincy, MA; 02169, 02170, 02171, 02269, Randolph, MA; 02368, Readville, MA; 02137, Roslindale, MA; 02131, Roxbury Crossing, MA; 02120, Roxbury, MA; 02119, Sharon, MA; 02067, Sheldonville, MA; 02070, Sherborn, MA; 01770, Somerville, MA; 02143, 02144, 02145, South Walpole, MA; 02071, Southborough, MA; 01772, Stoneham, MA; 02180, Stoughton, MA; 02072, Stow, MA; 01775, Sudbury, MA; 01776, Upton, MA; 01568, Village Of Nagog Woods, MA; 01718, Waban, MA; 02468, Walpole, MA; 02081, Waltham, MA; 02451, 02452, 02453, 02454, Watertown, MA; 02471, 02472, 02477, Waverley, MA; 02479, Wayland, MA; 01778, Wellesley Hills, MA; 02481, Wellesley, MA; 02482, West Medford, MA; 02156, West Newton, MA; 02465, West Roxbury, MA; 02132, Westborough, MA; 01581, Weston, MA; 02493, Westwood, MA; 02090, Winchester, MA; 01890, Woburn, MA; 01801, 01813, 01815, 01888, Woodville, MA; 01784, Wrentham, MA; 02093
Associated topics: agente de servicio al cliente, associate, call center specialist, coordinator, csr, customer service representative, service, service specialist, technical support, telephone service representative