Field Service Engineer

JOB TITLE: Field Service Engineer REPORTS TO: Field Service Manager FUNCTIONAL RELATIONSHIPS: Customer, field service specialists, senior CSE, CSE, service management team, technology groups, coordinators, sales teams. JOB HOLDER: MISSION: 1. Provide field service for equipment at customer sites throughout assigned territory. This will include installation and repair. 2. Provide customer management through commercial awareness, focusing on retention and growth. 3. Works comfortably in a remote environment, is self motivated/organized, and operates without the need for direct supervision/guidance. MAIN ACTIVITIES: _Provide field service for equipment at customer sites throughout __assigned territory__._ a. Provide onsite technical training on operation, repair and maintenance of company products. b. Diagnose troubleshoot and repair system problems at customer sites. c. Carryout preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications. d. Provide telephone technical support.. _Provide customer management through commercial awareness, focusing on retention and growth._ a. Displays total account management by focusing on what needs to be done and taking the appropriate action. b. Initiating proactive action on behalf of the customer. c. Provide closed loop feedback on all escalated customer actions. d. Develop customer relationships that breed loyalty. e. Actively promotes the features and benefits of company products and aftermarket range. f. Actively engages other areas of the business when opportunities exist. g. Understanding the customers needs and aligning company resources to deliver value. _Contribute __positively and __proactively to the__ s__upport team._ a. Works well with sales and the internal organization. b. Contribute positively to the development of the organization. c. Represents the company in a professional manner at all times. d. Accept increasing responsibility with tenure. _Works comfortably in a remote environment, is self motivated/organized, and operates without the need for direct supervision/guidance._ a. Performs all administrative work related tasks in a timely manner. b. Manage parts inventory for accuracy and install base profile.
Associated topics: automotive, customer service, diagnose, field service, field service technician, maintenance technician, mechanical, millwright, service technician, troubleshoot