Beach Club Hostess/Greeter

The Hostess/Greeter presents a positive first impression of the establishment s friendliness, excellent service and high standards. The Hostess/Greeter must be able to carry natural conversation with guests without sounding scripted or intrusive. Additionally, the Hostess/Greeter cares for our guests by accommodating our guests request and performs housekeeping duties such as cleaning glasses and menus, ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Hostess/Greeter also answers the phones when needed. Availability must include mornings, evenings, weekends and holidays.

Responsibilities:

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus.
• Use visual cues to seat guests in either the bar or dining area depending on their preference
• Inform guest of current promotions and who will be serving them to ensure a smooth hand off to the service staff
• Answer incoming calls and provide appropriate service
• Tend to special guest needs and requests
• Observant to guests needs throughout stay to ensure they receive high quality service
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages
• Contribute to team effort by accomplishing related results as needed

Requirements:

• Must be able to read menus
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests needs to servers, bussers and management
• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop and wipe
• Must be able to articulate clear greetings and farewells to guests
• Must be able to understand requests for assistance
• Must be able to carry trays or supplies (10-30 lbs.)
• A desire to help out where needed and work as part of a team
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment
• Flexibility to work a variety of shifts
• 6 months experience in a full-service restaurant preferred
• Must be upbeat, outgoing and positive
• Ability to work positively in a fast-paced environment
• Ability to stand/walk and stay focused and alert for extended periods of time
• Ability to work effectively within a team
• Ability to effectively communicate on the telephone.

Hosts top skills & proficiencies:

• Customer Service
• People Skills
• Professionalism
• High Energy
• Multitask
• Thoroughness
• Planning
• Basic math
• Teamwork
• Attention to Detail
• Verbal Communication
• Organized
• Flexible

Associated topics: bakery, barista, bistro, cajero, counter person, greeter, host cashier, hostess, restaurant, retail cashier