PT and FT Customer Service Representative (Base Connection) - Full-time / Part-time

Description

Safeguard Business Systems, is seeking an experienced Customer Service Representative with Inside Sales and Order Entry experience.
The CSR in Base Connection provides quality sales to Safeguard Distributor/customers while upselling and cross-selling product offerings. Orders are received via phone, mail, and fax. Strong selling and influencing skills are necessary to achieve or exceed revenue targets, customer retention, and customer satisfaction.
Accountabilities:
- Provides excellent customer experience on every call
- Achieves monthly sales goals
- Educates customers on improvements and new opportunities for their business.
- Asks for sales and consistently resolves customer needs.
- Utilizes sales and questioning techniques.
- Identifies and helps to overcome pricing objections.
- Leverages and maximizes all available promotions.
- Processes error-free orders.
- Responsible for thorough order verification and quality
- Checks incoming quotes and orders to ensure consistency in the pricing, options, imprints and composition files.
- Utilizes customer fulfillment process and tools to ensure timely and accurate transactions; including pricing , proofs, coordination with Artwork Services, releasing orders to manufacturing, and following through with the customer.
- Partners with functional experts to fulfill customer s orders when needed, i. e., purchasing, manufacturing plant.
- Contributes to a positive work environment.
Required:- High School Diploma or equivalent
- Sales-oriented focus
- Strong skills in upselling products and introducing new products
- Strong communication skills
- Strong computer skills
- Ability to work in a team environment
- Detail-oriented
- Strong multi-tasking abilities
- Ability to handle high volume workload
- Attention to detail and a high level of accuracy
- Ability to develop a rapport quickly with customers via the telephone
- Possesses strong follow up skills
- Will have basic math, spelling, and typing aptitudes and skills
- Ability to be flexible and adapt well to change
- Dependable
- Ability to maintain a positive attitude

Associated topics: agent, agente de servicio al cliente, call center associate, customer care representative, customer service specialist, product support, service agent, technical support, telephone, tsr