Printing Customer Service&Sales Support - Full-time / Part-time

Do you thrive in a fast paced environment where every day brings a new challenge? If so, AlphaGraphics Chandler | Gilbert | Scottsdale could be the fit for you. We are a locally owned marketing and visual communications company that specializes in client solutions. We are looking for an enthusiastic team player to join our client-focused staff today. Responsibilities: * Act as a primary contact for clients * Assist with the development and maintenance of client relationships * Consult and be a resource for clients during the purchasing process * Be knowledgeable of all products and services offered * Have a full understanding of pricing and be able to create and follow up on estimates * Communicate with production team and customers on a regular basis * Review client files to ensure production quality and accuracy * Acquire a strong knowledge of the products and services offered * Be highly responsive to customer inquiries * Set appointments and/or arrange meetings for the Account Executive * Participate in business development by assisting with the creation of strategies for targeting and gaining access to existing and new markets * Strategize with clients by listening, interpreting their needs, and advising on solutions * Communicate courteously with clients through email, over the phone, and in person Required: * Business experience- client facing a plus * Excellent written and verbal communication skills * Ability to problem solve and be solutions oriented * Highly detailed with strong organizational and time management skills * Understanding of basic computer software * The ability to learn new software quickly * Professional customer service demeanor * Highly responsive to customer needs Appreciated: * Experience with printing, marketing and the production process * Customer service experience * Some college Offered: * Pay: Commensurate with experience * Benefits: Health, dental, paid time off, 401(k), a great team to work with How to apply: * Resumes that have a cover letter describing what makes you the best person for the job will be given higher priority. * No phone calls or drop-ins
Associated topics: answer, call center, client, csr, customer care, customer care associate, customer care specialist, customer service, customer service associate, service