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Hours Full-time, Part-time
Location Indianapolis, IN
Indianapolis, Indiana

About this job

JOB SUMMARY

Utilizes advanced skills for cabling support (CAT5/CAT6/Fiber) and perform general preventive maintenance and corrective repair of buildings, equipment and grounds.


Day shift (Monday Friday)


ESSENTIAL DUTIES AND RESPONSIBILITIES

-Perform requests as directed by on-site management.
-Prepare, coordinate and receive incoming shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received. Receipt SRM.
-Perform remote hand support e.g. physical equipment and cabling inspections, testing of copper and fiber cables (Fluke cable testing equipment)
-Perform cable installations (routing, terminating) and testing.
-Perform hardware cabling troubleshooting
-Support Service Manager processes (e.g. Service Request, Incident, Change) by creating, updating, and closing associated tickets.
-Perform physical audits and inventories to ensure the Service Manager database is updated and accurate.

Preferred BICSI Technician certification.



TECHNICAL SKILLS

-Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge.
-Able to lift 50 lbs.
-Working knowledge of Microsoft Windows and Office suite, especially Word and Excel.
-Thorough understanding of cabling best practices (EIA/TIA-568 standards).
-Working knowledge of network cabling diagnostics and testing practices.



SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) and a minimum of four years of related experience and/or trade school training.

CERTIFICATES and/or LICENSES

Certifications/licenses as may be required by local or state jurisdictions.

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

FINANCIAL KNOWLEDGE

Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists. Requires intermediate analytical skills.

OTHER SKILLS and ABILITIES

Uses personal computer and / or PDA for work order system, email, ESS and training. Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs. or more.

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


Associated topics: 5g, design engineer, electrical, electrical engineer, electronics, nortel, osp, soc, system analyst, wan