Client Services and Sales Representative, Part-Time Evenings & Weekend

Job DescriptionClient Services and Sales Representative, Part-Time Evenings & WeekendsReports to: Manager of Client Services and Operations, Dallas Yoga Center Hours per week:15-20 hours per week Salary: Commensurate with experience About the Company:As a member of the Client Services Team, Client Services and Sales Representatives work to ensure personalized quality service for the clients of the Dallas Yoga Center and Wellness Center. This position serves as part of the front desk staff and actively contributes to the promotion of the Center s mission and commitment to inspire mindful, healthier lives through the transformative power of yoga and the healing arts.About the Role:The Client Services and Sales Representative is a key person of the studio team who helps welcome students and also promotes and sells Dallas Yoga Center products (e.g. memberships) to yoga students. To be effective, the Client Services and Sales Representative has to generate leads and build relationships with the community to drive customers to the studio. The Client Services and Sales Representative also plays a key role in making sure students find the right schedule of classes that meet their needs so as to encourage a steady yoga practice. The successful candidate must love being involved with customers and must love sales.Duties & Responsibilities:Customer Service Actively assist existing and new students in finding appropriate classes to meet their personal goals Welcome all visitors according to our Customer Service standards Check students into class/workshop/etc through software system (MindyBody Online or equivalent systems) when needed Assist students by guiding them through our programs and answering their questions (or find the answers to questions if not known), always offering support and guidance Answer telephone promptly and courteously Have students complete all paperwork/forms as appropriate Actively promote retail items and make recommendationsSales and Selling

• Be knowledgeable about products, programs and pricing (Yoga, Workshops, Teacher Training, Retail) as well as competitive products to actively promote and sell ours to all visitors
• Membership-Gain and retain members
• Workshops-Inform clients on offerings that would benefit or advance a clients practice
• Teacher Training-Provide information for general inquiries about how our program differs from other studios
• Retail Boutique-Books, props, clothes, gifts info about each can be tailored towards our clients and their wants, needs in seeking out DYC
• Wellness Practitioners-Inform clients on which services would complement them based on what we know about a clients life, challenges, etc
• Meet and exceed sales goals as established by Manager(s) and effectively launch new students with smart/effective schedule to meet consumer s personal goals while juggling their schedules to find a habit-forming pattern of studio usageClient Services and Sales Representative Responsible for responding to leads and generating leads through proactive and effective marketing to target consumers in local areas (e.g. telephone campaign, grassroots, company outreach, door hangers in local areas), soliciting referrals. Must meet monthly minimum call volume Maintain accurate, thorough and timely data/information in all appropriate systems for reporting and statistical purposes and provide additional quantitative and qualitative feedback as requestedStudio Operations Keep common areas neat and clean: prepare tea area, clean and sweep studio rooms, empty trash and tidy props between classes efficiently and quickly Work with studio staff to support the financial goals and operational needs of the studio Report any issues per our procedures Keep the retail area looking great which includes keeping area neat and tidy but may also involve re-merchandising products to attract customer s attention. Receive and transfer merchandise as appropriate. Pro-actively watch for theft to avoid shrinkage. Follows and upholds Employee Handbook and all other guidelines including but not limited to: Customer Service Guidelines, Dress Code Guidelines, Core Values, etc. Any other tasks required to help company meet its goalsQualifications and Experience Two (2) years of sales experience with proven track record of exceeding sales goals Proven experience in generating and follow-up on leads Experience working in retail, yoga, fitness, and/or health industry a plus Willingness and ability to work flexible hours including morning, evening, weekends and holidaySkill Sets Highly energetic, positive and enthusiastic team player Comfortable and effective in a sales role with sales and call volume goals which also requires listening to clients, positioning products and asking for the sale with confidence and enthusiasm Ability to multi-task and function in a fast-paced environment, often with changing priorities given students entering and exiting the studios at similar times Passion for the product we sell (i.e. yoga/fitness) and ability to understand and clearly communicate the different products/programs we offer Must be customer focused and deliver company s high level of customer service at all times in a professional, courteous, sensitive and friendly manner Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices Dependable, accountable and responsible with excellent attendance and punctuality Proactive problem solver; detail-oriented Self-motivated; flexible Comfortable with computers and effective at learning and using the necessary software products (i.e. Mind Body Online, email, spreadsheets,etc)Work EnvironmentThis job primarily operates in a yoga studio but marketing to community will likely involve walking/driving nearby to generate leads/sales.Client Services and Sales RepresentativePhysical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must be able to work hours that exceed eight hours per day and/or 20 hours per week including nights and weekends, especially during peak activity periods. While performing the duties of this job, the employee is regularly required to sit or stand for up to four hours at a time; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee is occasionally required to bend and carry files/products/boxes in order to organize as well as prepare for meetings and events. This job requires the person to climb up and down flights of stairs as elevators are not present at all locations. May be asked to occasionally lift a box of up to 10 pound or load a ream of paper into the copier which requires lifting and/or bending. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust and focus. Strong verbal skills (proficient in English) Must be able to effectively hear in person and via telephone.Company DescriptionDYC's commitment to the local, regional and national yoga community is to work to build bonds and relationships among yoga students, teachers and educators. DYC offers regular yoga and wellness lectures, training's and events that strengthen and support the community. DYC has a long-standing relationship with numerous senior presenters, internationally renowned authors and master teachers in the field of yoga, wellness and meditation. Through hosting workshops with these international as well as local instructors as well as offering a thorough in-depth teacher training, DYC strives to provide the highest quality yoga instruction for those that want to devote their professional lives to creating the environment for experiencing the path and practice of yoga.
  Associated topics: answer, client, customer care specialist, customer service specialist, intern, internship, rep, service representative, support, telephone service representative