Engine Field Service Technician, Level II

Engine Field Service Technician, Level II

Description

Engine Field Service Technician - Level II, Cummins Sales and Service

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of then this is where you need to be.

Extraordinary Technology Requires Extraordinary Technicians!

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers success. Working with industry leading technology and diagnostic tools, you ll deliver solutions that build your knowledge base and fuel your career. This mid-range role is customer-focused and is your starting spot for multiple career paths within our Service business with training on our newest products and updates.

This is an exciting opportunity in Dallas, TX for an Engine Field Service Technician. Cummins North America is where you can work on industry leading engine technology such as 40hp to 2500 hp engines or onan gensets.

An Extraordinary Cummins Technician

• Embraces new technology for diagnostics and data gathering.

• Focuses on a high level of customer service and communications.

• Looks to develop their skill set and product knowledge through classroom, hands-on, and virtual training.

• Mentors and coaches junior technicians.

• Readily adapts to a changing work environment and work assignments.

Skills and Experience Required:

• Diagnoses and completes less complex repairs to engines at the customer s site.

• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

• Identifies additional service opportunities with customer.

• Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation.

• Ensure adherence to all relevant Health Safety&Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Required Education, Licenses or Certifications

• High school diploma or equivalent required. Technical school or community college graduates preferred.

• Apprentice Trained Engine Technician (Preferred)

• Must have a valid Texas or Oklahoma driver s license and an acceptable driving record.

• Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line.

• Capable of developing collaborative working relationships.

• Able to identify and communicate opportunities for work process improvements.

• Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision.

• In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision

• Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products

• Ability to identify and up sell further service and repair opportunities

Physical Requirements (times are approximate)

Standing 7. 5 hours per day

• Pushing/Pulling 4. 0 hours per day

• Sitting 1. 5 hours per day

• Lifting 1. 5 hours per day

• Lifting up to a maximum of 100 pounds

• Bending 3. 0 hours per day

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  Associated topics: breakdown, customer service, field service technician, maintenance, maintenance technician, malfunction, mechanical, repair, service technician, upgrade