Engine Field Service Technician, Level I

Engine Field Service Technician, Level I

Description

Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.

Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs.

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.

Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.

Completes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens.

Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation.

Ensure adherence to all relevant Health, Safety&Environmental policies, procedures and legislations.

Qualifications

Skills

Skill Level A

Broad mechanical repair and maintenance capability - Apprentice Certified Diesel (Preferred)

Capable of external engine mechanical repair and maintenance with minimal supervision - practical exposure to working on diesel engines

Awareness of Quick Serve Process

Able to understand basic computer use

Able to clearly communicate both orally and in writing

Able to understand written instructions

Ability to work safely and identify safety risks, including completion of any required safety training and Job Safety Assessment process, Can resolve basic technical problems

Able to work within quality standards

Capable of developing effective working relationships

Ability to use general numerical principles

Skill Level B

Skill Level A plus:

Ability to carry out basic repairs and scheduled maintenance on different engine product types without supervision

Able to understand diagnostic tools

Awareness and ability to access Cummins service support tools (such as Quick Serve On Line) and understanding of Microsoft Software

Able to prepare required documentation to the standard required

Education, Licenses, Certifications

High School Diploma or GED required.

Apprentice Trained Engine Technician (Preferred).

Vocational diploma from relevant technical institution.

Locally valid driving permit.

Experience

Minimal level of workshop related experience required.

Basic level knowledge of and/or experience with engine products.

Locally valid driving permit.

All drivers operating a company vehicle must be at least 21 years old; if the truck is a commercial motor vehicle per FMCSA regulation, the driver is required to hold or able to obtain a valid Commercial Driver License (CDL

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At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law.

Associated topics: automotive, breakdown, equipment, field service, machine maintenance, maintenance, maintenance technician, malfunction, repair, troubleshoot