Flexible Service Representative - Full-time / Part-time

Company Overview:
Advantage Rent a Car is the fourth largest car rental company in the US, serving major airports in over 40 locations. With the youngest fleet in our industry and one of the fastest growing rental car companies in the nation, our dynamic company is looking for motivated, enthusiastic and customer service oriented individuals to join our team. If you enjoy representing a powerful, innovative and trusted brand, Advantage is the place for you.
Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.
At AEZ, we have three simple goals, with many ways in which to deliver them.

1. We should never disappoint a customer.We greet and treat every customer as we expect our friends and family to be treated
2. We should never disappoint an associate.We show each other the respect and regard we expect for ourselves.
3. We should always protect our assets.We maintain our vehicles and our spaces like our own.

Position Summary
Responsible for providing general information and assistance to customers at time of rental and upon return of their rental.
Duties and Responsibilities

• Interact with customers at counters to offer assistance
• Manage the rental line to ensure customers are serviced by the next available Rental Agent
• Greets customers, completing the necessary rental and location information, while disclosing rates, terms and conditions of rental, obtaining customer initials and signatures on contract
• Sells customers incremental sales products (e.g. coverage, toll passes, pre-paid fuel, etc.), explaining the value and cost, enabling the customer to make an informed decision
• Liaises with kiosk and fleet parking lot staff to identify vehicle availability to inform customers of vehicle options
• Provide general assistance in person or over the phone to customers regarding where to pick up their vehicle, shuttle locations and processes (where applicable), as well as overall directions to their destination if and when required
• Periodically may be required to move vehicles, or assist in other operational functions (e.g. supporting Kiosk/Return operations)
• May be required to assist customers with luggage into and out of vehicle
• May have to support vehicle cleaning upon return
• Other duties as required

Qualifications:

• High school diploma or GED required
• Minimum 1 year in car rental industry preferred, or relevant experience in a customer service environment
• Exceptional interpersonal and relationship building skills required
• Demonstrate strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Must have the ability to manage stressful or unusual situations in order to maintain good customer service
• Must have basic computer navigation skills and knowledge of Microsoft Office Applications
• Must be willing to wear company uniforms
• Must be at least 21 years old, have a valid driver's license with an acceptable driving record
• Pass pre-employment background and drug screens.
• Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Ability to communicate in other languages (Spanish, French, Portuguese, Hebrew, German, etc.) is a plus

Benefits:
Our benefits package goes the distance-with 401(k), Medical, Dental, Vision, Paid Vacations, Life&Disability Insurance and more. Immediate family members are also eligible. When you join our family, we'll help you take care of yours.
Additional Benefits:
Through Insperity, our benefits and payroll provider, we offer employee discounts on products and services and wellness-related programs to ensure that we are our healthy selves. Most of the services offered are free of charge and open to all employees and their family members. Some of the programs and services we provide include:

• Perks at Work offering employee discounts on entertainment, travel and products/service and reward points on purchases!
• Employee Assistance Programs, including phone and face-to-face counseling on illness, marriage and family concerns, stress management, and more!
• Online health and wellness tools including, online assessment and screeners, self-help programs&health calculators
• Trusted, on-line health information available 24/7

Advantage is an EOE M/F/V/D Drug-Free Workplace.Advantage is proud to be an equal opportunity employer. All applicants are considered for positions without regard to race, color, national origin, sex, age, sexual orientation, marital status, or disability.
The ADVANTAGE is yours! Join our team, apply today!
The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with an affiliated company of Advantage Rent a Car, LLC and its subsidiaries.















Associated topics: assistance, client, help, information technology analyst, service, support, support analyst, systems administrator, technical support specialist, technician i