Call Center Sales Representative - Full-time / Part-time

Position Title: Call Center Sales Representative Report to: Operations Manager, Call Center Manger or Franchise Business Owner Status: Part-time or Full-time, Non-exempt Location:Orlando A Call Center Sales Representative with British Swim School Orlando is responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, and answering customers' questions while making their experience personable and memorable. Knowledge, Skills and Abilities * Enthusiastic personality with strong sales an customer service skills. * Ability to adhere to a schedule, follow policies and procedures of British Swim School. * Competent with phone systems and appropriate computer programs. * Able to multi- task. * Ability to fluently speak more than one language. Role Responsibilities * Meet enrollemtn goals through telephone calls, online chats and emails. * Make outbound calls as needed on leads like day care centers, preschools, mothers' groups, etc. in conjunction with marketing initiatives. * Be prepared through training, role-playing and coaching to conduct conversations that will optimize revenue opportunities including new callers, multi-day enrollments, sibling/ parent enrollments, drop requests, camp and Splashapaloozas enrollments and safety presentations. * Research requiered information using available resources. * Resolve customer issues and complaints. * Provide customers with product and service information. * Accurrately enter, maintain and update customer information into system. * Process payments, changes, move-ups, orders, forms and applications. * Identify and escalate priority issues. * Route calls to appropriate resources. * Enter roll (attendance) sheets into JR as required. * Document call information, complete call logs and reports as requested. * Stay informed with current and upcoming events and promotions in the local marketplace. * Manage, open and optimize classes based on needs for business and instructor availability. Qualifications * Sales experience * High School education or equivalent * Successful completion of POS and scheduling training (JackRabbit)
Associated topics: client, csr, customer care associate, customer care representative, customer service, customer service representative, intern, product support, rep, service specialist