Inbound Sales Specialist - Full-time / Part-time

At The British Swim School, our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer. Our fun and gentle teaching approach, developed and perfected since 1981, provides our students the best opportunity to thrive - insmall classes and in an indoor, warm-water, fun environment, close to you. The Inbound Sales Specialist position with British Swim School is very often the first point of contact between our customers and our business. You are a call center professional who performs inbound call responsibilities as well as outbound call efforts. Key Responsibilities * Answer inbound calls, addressing all customer questions and concerns in a courteous manner and converting potential customers to customers. * Strategically capture additional potential revenue opportunities (ie. second lesson/week, sibling & parent lessons, etc.) * Learn and manage JackRabbit computer software (input transactions, review and post tuition fees, gather credit card/bank draft information, instruction waivers, lessons waitlist, web registration, customer information updates, etc.) * Perform outbound calls to to day care centers, preschools, mothers groups, etc. in conjunction with marketing initiatives. * Review and respond to new email inquiries. * Review call analytics. How We Do Our Job * We are energetic, friendly, helpful, and positive. Your demeanor and knowledge gives customers a sense that they or their loved one will be well- taken care of. * We are effective salespeople who accomplish goals without pressure. Callers feel we care about them and their child and feel happy about their interactions with us. * We are knowledgeable about the BSS lesson program and can describe its progression. * We are experts in both transactional aspects of JackRabbit software and appropriate use of Vonage Software * We are reliable and demonstrate this by attendance, prompt responsiveness, and truthfulness, among other attributes. * We look for ways both we and BSS can improve and offer suggestions for service, expense, and revenue enhancement opportunities. * We strive to be the very best at what we do. Key Metrics You May Impact * Multi-day enrollments * Parent and sibling enrollments * Caller satisfaction Other Key Tasks * Develop and implement a strategy and scripting for various instances, including new callers, safety partnerships, Splashapaloozas, multi-day enrollments, parent and sibling enrollments, and drop requests. * Process payment changes, move-ups and transfers in JackRabbit software. Update credit card expiration/other payment information as needed. * Maintain/update database of marketing opportunities, including events and direct marketing. * Maintain awareness of current promotional offers. * Recommend additional classes and class optimization opportunities. * Send nightly reports as requested. * Communicate to parents when class cancelations occur. * If needed, perform marketing functions, such as outreach meetings and events. * If needed, serve as backup site ambassador Status: Full time Base + Commission Knowledge, Skills and Abilities: * Develops expertise in transactional aspects of JackRabbit Software * Call-center sales ability * Responsible and professional * Strong customer service skills Qualifications: * Phone Sales Experience of at least 1 year * High school education or equivalent * Previous experience working in a call-center environment
Associated topics: agent, club, gerber, inside sales, insurance, insurance agent, marketing, outbound, phone, sales representative