Poolside Customer Service for Swim School - Full-time / Part-time

If you don't like people or don t like kids then don't read this posting! We are looking for Lovers of People and Children! The British Swim School Hudson Waterfront NJ is looking for customer service pros as Deck Ambassadors for severallocations in Hoboken, Jersey City and Weehawken * Do you just love interacting with people, especially young children and their parents? * Are you a true people person, maybe even a social butterfly? * Can you strike up a conversation with just about anyone? * Do you really hate bad customer service and think you can do a better job than 99% of customer service reps you come across? * Do you have an outgoing personality? * Do you care about the safety of children and would love to help saving lives? * Are you computer savy? * Are you good at math? * Are you also organized, good at explaining things to others and overall just a nice and friendly person who can keep calm, even under stress? Yes? - Then we absolutely want to talk to you about our position of Deck Ambassador ! The British Swim School USA offers premium water-survival and learn-to-swim lessons out of indoor pools at residential buildings, gyms, community centers and hotels. We teach everyone from 3-month-old babies to adults. We are currently looking to hire part time \"Deck Ambassadors\" for our new pool locations. A Deck Ambassador is a true people person who acts as our brand ambassador poolside and interacts with the parents while the kids are in the water getting lessons. KEY RESPONSIBILITIES A Deck Ambassador s key responsibilities, after a thorough training, are: * Ensure that we provide our superb customer service in every interaction with students and parents - by understanding their concerns and delivering Wow-Moments . * Explain the different types of classes and levels that we offer to enrolling parents. * Explain the British Swim School unique teaching method to newly enrolled parents. * Always be approachable and make eye contact with our customers. * Give facility tours to newly enrolled parents. * Get to know our regular customers quickly and greet the parents and children by name and with a smile * Handle enrollment, scheduling and rescheduling requests and enter them into the computer system. * Check in new arrivals and mark no-shows in the system. * Ensure that all classes begin and end on time. * Conduct small Happy Birthday celebrations poolside for each kid who has a birthday during the week. * Conduct poolside move-up celebrations if a child gets promoted to a higher class. * Engage parents in conversations while their children are getting lessons in the pool and assist them with their needs and concerns. * Explain a specific Topic of the week to the parents while they kids have lessons. * Be a leader - organize and conduct team meetings (huddles) with our swim instructors before lessons starts. * Be on time and hold other staff members accountable for timeliness and attire. * Firmly but politely make sure that all the safety rules are followed on deck. * Keep the registration table neat, clean and organized. * Make sure everyone leaves the facility happy. Our Deck Ambassadors act as Chief Happiness Officers at the pool. Through this, they play an important role in the experience of our swimming lessons. As an Ambassador, you can make a difference in a crying child or an uncomfortable parent. You are allowed a great opportunity to build an impressionable relationship between our customers and the company. Sometimes going the extra mile to help your team of swim instructors or help a parent at the pool even makes it a great experience for you. WORKING HOURS You must be able to walk flexible hours, including evenings and weekends. We are looking for exceptional people - and for this we pay above average compensation. If this sounds like a position that you would enjoy and thrive at, then please send us your resume!
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