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in Thorp, WI
Inbound Call Center Representative
Hours | Full-time, Part-time |
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Location | Thorp, WI Thorp, Wisconsin |
About this job
Adecco is currently assisting a new client in their search to fill multiple Call Center Representative jobs in Eau Claire, WI! These are long term positions that offer the opportunity to enhance your career. Weekly pay! Overtime available! Great benefits! Pay is $11.00 per hour!
The client is offering flexible full-time hours! This is a great full-time career opportunity with room to grow as well as a solid part-time position while in school or as a 2nd job.
You will be assisting customers with varying levels of questions, inquiries, or requests either by email or inbound calls. Previous call center experience is a plus, but not required.
Responsibilities for this Call Center Representative job include:
- Interact with customers via telephone to provide information
- Process transactions and reply to inquiries about products and services
- Use computer system to track, gather information, and/or troubleshoot customer issues
- Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Refer unresolved customer issues to designated call center department or supervisor for resolution
Qualifications:
- Must have a High School Diploma or GED
- Must be computer literate - Proficient with Email and Microsoft Word
- Excellent verbal and written communication skills
- Ability to make good decisions and resolve issues in a clear and calm matter
Associated topics: agent, agente de servicio al cliente, associate, clerk, customer care, customer care associate, customer service specialist, intern, representante de servicio al cliente, tsr