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in Eau Claire, WI
Inbound Call Center Representative
Hours | Full-time, Part-time |
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Location | Eau Claire, WI Eau Claire, Wisconsin |
About this job
The client is offering flexible full-time hours! This is a great full-time career opportunity with room to grow as well as a solid part-time position while in school or as a 2nd job.
You will be assisting customers with varying levels of questions, inquiries, or requests either by email or inbound calls. Previous call center experience is a plus, but not required.
Responsibilities for this Call Center Representative job include:
- Interact with customers via telephone to provide information
- Process transactions and reply to inquiries about products and services
- Use computer system to track, gather information, and/or troubleshoot customer issues
- Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Refer unresolved customer issues to designated call center department or supervisor for resolution
Qualifications:
- Must have a High School Diploma or GED
- Must be computer literate - Proficient with Email and Microsoft Word
- Excellent verbal and written communication skills
- Ability to make good decisions and resolve issues in a clear and calm matter
Associated topics: client service, csr, customer care, customer service associate, phone, representante de servicio al cliente, representative, service representative, technical support, telephone