Customer Care Assistant - Full-time / Part-time

Summary Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive.BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This full time position allows individuals to be part of a company that serves others and improves the lives of others. Benefits * Weekly pay with direct deposit * PTO * Health insurance * 401k * National opportunities with over 250 locations in US Requirements * Customer/client care effectively manages the customer care procedures and serves as point of contact for client/customer relations. * Scheduling and care coverage supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed. * Billing and coding management * Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies * Assists in the development of organization goals and agency performance improvement activities * Administers agency policies and procedures * Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities * Assures proper maintenance of clinical records in compliance with local, state and federal laws, scan and upload documents * Great phone etiquette with great customer service * Assures compliance with all local, state and federal laws Requirements * Educated experience * High School Diploma required * Flexibility and good time management skills A MUST * Minimum of 2 years experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations. * Excellent organization, planning, and project management skills. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. Keywords: home care, homecare, home health, hospice, customer care, customer service, client care, manager